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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Jason B.
5 out of 5
6/27/2019
Sarah was awesome today. She communicates well, she’s professional, courteous and I hope she is around for a long time. Thanks Sarah!
Ruth M.
5 out of 5
6/27/2019
Very thorough and polite
Kenzie H.
5 out of 5
6/27/2019
Super great service and everyone was professional and very easy to talk to! Definitely will come back to Mazda
Julian L.
5 out of 5
6/27/2019
- Real helpful - Followed up in timely manner
Steven M.
4 out of 5
6/27/2019
Brenda is great
Daniel E.
2 out of 5
6/26/2019
My service representative Sarah did an amazing job I don’t blame her for anything don’t take me wrong. I took my car to you on Friday 7th because the A/C wasn’t working and told them that my personal mechanic told me that I needed to replace the a/c compressor but since I have warranty through prottective I knew they will cover that fix. So after one day Sarah called me saying that the compressor wasn’t the problem that they needed to do more inspection to find the problem. Monday 17th, ten days after I dropped my car you guys finally say that you found that the problem was the a/c compressor as I told you guys on the day I dropped my car to you. So my problem is that I got charge $380 because the diagnostic of the car took more than what is covered by prottective. I have bought 3 cars from you on the last 15months and I have had only good experiences with ford Bremerton but I’m not happy being charged for extra labor because the diagnostic took more than what was cover by prottective.
Kamal N.
5 out of 5
6/26/2019
Excellent
Robert J.
5 out of 5
6/26/2019
Brenda is very attentive and informative. She is wonderful to work with!
Clifford B.
4 out of 5
6/26/2019
But it took a lot long than I thought it could too. I was not kept in the loop on what was going on.
Randy G.
4 out of 5
6/26/2019
I like it the way it is now
Dale J.
5 out of 5
6/26/2019
Kelsi was very nice and professional.
Steve J.
5 out of 5
6/25/2019
Always a pleasure working with Brenda
Brian L.
5 out of 5
6/25/2019
Thank you
Karen R.
5 out of 5
6/25/2019
Besides good car service, I particularly enjoyed the gentlemen who picked me up to get my vehicle, what a delightful man!
Galen S.
2 out of 5
6/25/2019
Maybe Cole could have called me when service was complete to explain the diagnostics, the service completed and the very substantial invoice amount. I received invitation to pay, but it seems like explanation of service detail should precede payment request. Galen
Ralph C.
1 out of 5
6/25/2019
I was not happy for multiple reason. I also left two messages for Scott the GM, and did not get a call back.
Richard N.
5 out of 5
6/25/2019
I like your new facility
Jessica N.
4 out of 5
6/25/2019
Service was prompt and courteous. In informing me about repairs, I appreciated the honesty about needing future service without any pressure. I am already planning my tire replacement with Mazda in the near future.
Justin V.
5 out of 5
6/25/2019
Max is the best I will only use him for my car servicing needs
Sotero D.
5 out of 5
6/25/2019
Very professional and nice

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