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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Justin H.
5 out of 5
7/3/2019
Kelsi is the BEST! I so appreciate her proactive communication.
Nathaniel W.
5 out of 5
7/3/2019
Sarah was excellent. Everything from being on top of contacting the warranty company to keeping me updated with the status of my truck. Job well done.
Bill B.
4 out of 5
7/3/2019
Superb as usual. Updates by phone and quick turn around were exceptionable. Have a great Fourth!! ????
**** B.
3 out of 5
7/3/2019
Though the visit went longer than estimated, an unplanned repair was done on a faulty part that I asked how to fix myself. Fortunately, the part was on-hand and the fix was made.
Erica D.
5 out of 5
7/3/2019
Max was extremely professional and went above and beyond.
Charles T.
4 out of 5
7/3/2019
I was surprised by the high price when I first brought the C-Max in.
Samuel C.
5 out of 5
7/3/2019
Good service
Richard W.
5 out of 5
7/2/2019
She was a pro, my truck needed repairs and she go the help I needed and early. She kept me informed of the progress she was great to work with
Loyd O.
4 out of 5
7/2/2019
Kelsi was great! I will be back.
Adrian B.
5 out of 5
7/2/2019
i am very satified with the services of brenda dunn and ford motor company. I will return in the near future. Thank you.
Derek S.
2 out of 5
7/2/2019
Customer service was excellent. Great communication. Just incredibly disappointed that the cost to make repairs Is so outrageous and that the dealership where car was purchased Can’t even reasonably be repaired by Ford experts and I’m forced to have to take it somewhere else. A quote of 5500 is outrageous.
Linda M.
5 out of 5
7/2/2019
Thank you Kelsi for answering all my questions. Also to the lead mechanic thank you for being so thorough.
Jay L.
5 out of 5
7/2/2019
Very personable and easy to work with!!
Fred S.
5 out of 5
7/1/2019
Cole was fantastic! His customer service skills were exceptional and his continuous updates throughout my scheduled maintenance was commendable. Keep up the great customer focus!
Dianne J.
5 out of 5
7/1/2019
Absolutely. Colin was helpful, friendly, and very responsive when I had questions for follow up.
John S.
4 out of 5
6/30/2019
She tried to keep me updated on my vehicle, she would return my calls the same day.
Jessica N.
5 out of 5
6/30/2019
Max was incredibly responsive and got me scheduled for service immediately. I really appreciate his honest recommendations and will definitely be coming back.
Steven C.
5 out of 5
6/30/2019
Excellent service and very professional service by Colin.
Carl W.
5 out of 5
6/30/2019
Sarah was amazimg to deal with and is exceptional at her job. She took care of the warranty company for me and kept me in the loop on all aspects. I wish all dealerships handled business the way she did. Thanks Sarah
Jessica M.
5 out of 5
6/30/2019
I appreciate Cole’s attention & helpfulness. We had a great experience at West Hills.

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