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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Rick H.
4 out of 5
9/26/2019
Kelsie did a great job for me today.
Aaron M.
1 out of 5
9/25/2019
Repairs were not compleated as promised by cole, I have left several messages about it and have not recive a call back. It has been over a month now and not resolved
Charles D.
5 out of 5
9/25/2019
Great employee's to work with,very fast service and well informed.
Lawrence T.
5 out of 5
9/25/2019
She a professional and excellent customer service
Gene W.
5 out of 5
9/25/2019
Very courteous and helpful.
Allen L.
4 out of 5
9/25/2019
Kelsi was very friendly and helpful. When I picked up the car, I had a question about one of the repairs and Kelsi brought the mechanic out who explained the repair. Most helpful.
Sally L.
2 out of 5
9/25/2019
Max was extremely professional and followed up with every effort to make my service visit comfortable. Unfortunately, I do not believe a 2-hour service call for a prior scheduled oil change and tire rotation is acceptable. I was told it was a busy day and service was overbooked.
Raymond M.
5 out of 5
9/25/2019
Kelsie S has been a super asset to the ford Family. She always gives me the feeling that she Caress little more about the customer. I look forward to having future work done With her in charge of my interaction with Ford in the future. A STAR FOR YOU.
James K.
5 out of 5
9/25/2019
Best service writer service I've had since owning my truck (5 yrs)
Nehemiah A.
4 out of 5
9/25/2019
Perfection all the way around
Evelyn L.
4 out of 5
9/25/2019
Excellent ????
Cheryl N.
4 out of 5
9/24/2019
Service done faster than I thought. I appreciate the “brief check up” that was done on my car .
James D.
2 out of 5
9/24/2019
The service cost much more than I anticipated. I also went to the parts department because I had sun cracking on my radio antenna and was looking for parts needed to fixit. I was advised by the parts department to ask that the service department take a look and see what part I actually needed and they would order the correct part. I asked the service department to look at the sun damage portion of my radio antenna to see what part I needed to order. I did not authorize removal, only a visual look at what was weak and cracking They ended up breaking my radio antenna. and listing all the parts including the cable as needing replacement for a cost of $191 all these parts are not necessary fact is I need just one part the antenna itself. I have been a customer for many years this is by far my worst experience.
Helen M.
5 out of 5
9/24/2019
Great service, very personable well trained employees.
Kenneth K.
5 out of 5
9/24/2019
Staff here are very attentive and friendly.
John B.
5 out of 5
9/24/2019
The service was fantastic. Cameron was outstanding.
Sherri M.
5 out of 5
9/24/2019
Calvin was friendly and very professional. Appreciated the water, snacks, cafe and shuttle option.
Ryan O.
3 out of 5
9/23/2019
Max helped me achieve a better outcome then what I was led to expect.
Jason S.
4 out of 5
9/22/2019
Chris was a joy to work with. He has a very positive attitude and was very accommodating. I had the first appointment of the day, he saw me waiting outside and let me in a few minutes before the shop opened. Later that day, my tire pressure warning light came on. I called Chris and he was able to walk me through resetting the light and why it came on over the phone saving me a trip back to the dealership. Chris made me feel like my time was more important than his time. Great experience and look forward to working with Chris in the future.
Scott E.
5 out of 5
9/22/2019
I thought Max Davis was professional, attention to detail. Customer service skills are excellent, and he listens to his customers.

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