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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Jimmy J.
5 out of 5
11/21/2019
Outstanding service.
Edward N.
4 out of 5
11/20/2019
Kelsi was of great help correcting vehicle information within the network that inadvertently was placed in another customers file. Also had work on my vehicle completed in record time.
Jeffrey G.
5 out of 5
11/20/2019
Awesome you all are great
Raynette S.
4 out of 5
11/20/2019
He was friendly, and very eager to please. I only had a limited face to face, as your female team leader, did most the leg work to get the Saturday appointment okayed as a fit me in deal. Only disappointed because the parts to fix my car rack were not available. And I do miss the vacuum job that used to co e with a service!
Steven R.
5 out of 5
11/20/2019
Chris is great to work with. He’s competent and trustworthy.
Gilbert H.
4 out of 5
11/20/2019
Went pretty smoothly.
Charles B.
5 out of 5
11/20/2019
Thank you for cleaning the car
John B.
5 out of 5
11/20/2019
Thank you Sarah and Mike.
Kelly B.
5 out of 5
11/20/2019
helpful and answered questions - got me going quickly
James W.
5 out of 5
11/20/2019
Calvin met me as I got out of my car,did an excellent job explaining everything as he walked me through the paperwork.Calvin was very friendly, courteous and informative as he took care of the car servicing from start to finish. Thanks Calvin..........
Charles M.
5 out of 5
11/19/2019
She was very busy, but still courteous and professional with my questions.
Frank S.
4 out of 5
11/19/2019
Couldn’t be better
Patrick D.
4 out of 5
11/19/2019
Sarah was amazing. Heartland Toyota is lucky to have a person like her there!
Maureen G.
2 out of 5
11/19/2019
My husband brought it in because my NEW car is burning oil. He has been taking care of this and will keep in touch. Thank you
Beverly C.
1 out of 5
11/19/2019
I understand the time it took to service my car. I'm satisfied with the actual service and time. My issue is that whoever took care of my car last did not make sure the hood was latched. It was dark when I finally took my car so I didnt realize the hood was not latched until I got home. I drove all the way home on hwy 3 doing 70 mph. My hood could have flown open at any time during that drive. That is why I'm not happy. I'm upset that no one noticed before they gave me my car back.
Laurie M.
5 out of 5
11/19/2019
Professional and detailed. I appreciated the update on my vehicle and work that needed to be done. Chris did a great job ! Thanks so much and I will be back for any future work on my suv .
Jarrod A.
1 out of 5
11/19/2019
Took 1.5 hours for oil change. Wish I could get my money back for pre paid service
Bambi A.
5 out of 5
11/19/2019
Kelsi is wonderful to work with. Great customer service!
Jason B.
5 out of 5
11/19/2019
Kelsi was great, she got me in right away and was very helpful
Barbara M.
4 out of 5
11/18/2019
I had taken my car in for a standard oil change. An oil leak was found so my car was in the shop for a week. Colin did a great job of keeping me informed of the status of my car. I had to get a rental and he took care of that as well. Since my warranty is almost up I asked if they could do an extra check of everything. Of course...they did! Thanks!

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