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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Mark R.
5 out of 5
11/24/2019
Max was awesome. I will be coming to this service center again and will specifically ask for Max. Great service
Jennifer E.
2 out of 5
11/24/2019
Was not there at check in or out. Did not call to provide updates regarding vehicle, I had to initiate all contact. After service car now has engine light.
Shirlee M.
5 out of 5
11/24/2019
Very happy with my experience. Colin was attentive and explained exerything. Appreciate the shuttle very much too!
Timothy S.
4 out of 5
11/24/2019
Bro is a solid 10.
Ryan K.
2 out of 5
11/23/2019
The service representative that I had was wonderful, helpful, and kind. However, every time I have my truck serviced it takes far longer than predicted. There is always some kind of hold up or confusion and the shop is ALWAYS running behind, even first thing in the morning.
Karl M.
4 out of 5
11/23/2019
Excellent service with Max Davis.Filed in all my questions and provided information on my future service that I need. Nice to get a hop home for the long wait & also pick up. Thank you!
Gary W.
5 out of 5
11/23/2019
Brenda Dunn was great. Delivered service as promised and communicated routinely throughout the process. Thanks. Gary
Misty E.
5 out of 5
11/23/2019
I appreciate the prompt service today!
Jerald L.
5 out of 5
11/23/2019
Very professional
Patrick H.
5 out of 5
11/23/2019
Great service
Kaitlin M.
5 out of 5
11/23/2019
She is awesome and reassuring. She makes sure you have everything you need.
Martin S.
4 out of 5
11/23/2019
Great service especially from Kelsi. She went above and beyond to help me get my truck fixed.
Tonya G.
5 out of 5
11/23/2019
Great service
Carol R.
4 out of 5
11/22/2019
????
Danny J.
5 out of 5
11/22/2019
Me Davis at ford Mazda assistance was more than excellent
Dave S.
5 out of 5
11/22/2019
Kelsi is always wonderful to work with. Very friendly and helpful. Also, very knowledgeable and informative. As usual, I was extremely pleased with my service visit today. I actually look forward to having all my Fords serviced at Westhills. It has a relaxed family friendly atmosphere which I always appreciate. Thanks Kelsi and Scott. See you again soon. Dave
Jeffrey F.
4 out of 5
11/22/2019
Chris represents your organization flawlessly. Your level of service continues to be impressive. Due to your efforts, I plan for all of our maintenance for our 2017 F150 and 2018 Explorer to be with your organization. Plus future vehicle purchases.
Carrie C.
5 out of 5
11/21/2019
Cameron was amazing. The whole staff I came in contact with was amazing. Cameron even took care of a recall I had on my vehicle.
Brons O.
5 out of 5
11/21/2019
Great service.
Anthony D.
2 out of 5
11/21/2019
Okay so!!! Your appointment coordinators Need to learn how to schedule appointments and not overload the service advisor. Also your service advisors need to keep their customer updated with the progress of their vehicle. Our truck was there for a month and I really didn’t know what was going on with it. I feel that Sarah was over powered by management to push the warranty customers in front to get good reviews. Don’t get me wrong my truck runs great but I also paid a lot for all of that.

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