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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Julia T.
1 out of 5
11/28/2019
When we started our car this morning it had a hard turn over, when we checked the oil level it was beyond low. The techs did not fill our oil level back up after the oil change. Please call
Michael P.
2 out of 5
11/28/2019
Calvin was fine. Disliked directions to service by phone center. There is no Ford/Mazda building, two separate places.
Randall H.
5 out of 5
11/28/2019
Calvin did a great job processing our car for service. He was friendly, professional, and if he didn’t have an answer to one of our questions, he found the answer. Also, to expedite our departure he helped the shop guys wash the car. Calvin is an asset to. West Hills Mazda.
Donna J.
4 out of 5
11/28/2019
Christoph did an amazing job of resolving a problem that two other places could not. The repair technician's skill & experience also also played a huge part in solving the problem. In spite of it being a 90 minute drive, we will be coming to West Hills for maintenance and repair on our F150. Excellent professional experience for us. Thank you
David W.
5 out of 5
11/27/2019
Ms Duket was wonderful to work with. Very friendly and knowledgeable.
William P.
5 out of 5
11/27/2019
The service was great and Christoph was a pleasure to work with. He has the best attitude.
Cheri D.
5 out of 5
11/27/2019
Thank you for great service.
Randy G.
5 out of 5
11/27/2019
You guys are awesome thank you
Daniel M.
5 out of 5
11/27/2019
Very personable and professional.
Richard S.
5 out of 5
11/27/2019
Colin was very cordial and helpful
Bill A.
5 out of 5
11/27/2019
Kelsie always provides me with excellent customer service
Frank N.
4 out of 5
11/26/2019
Chelsea did an excellent job, starting even before I got out of the car. Was also impressed that the dealer Service QC Mgr, Rebecca, checked up my satisfaction while my vehicle was being examined to determine the check engine light cause. Good work.
Joe N.
5 out of 5
11/26/2019
She was quick to assist me and ask me what service I needed. Everything was completed as planned and in a timely fashion.
Rainer S.
4 out of 5
11/26/2019
West Hills Ford is like family, everybody is very friendly, have always liked coming here for service over the years. Sarah today was great as I showed her what looked like stress cracks on the rear panel, she showed me how to remove them. That made my day, thank you.
Dorothy G.
1 out of 5
11/26/2019
2 hrs for oil charge bull ****. Lady had 330 appt was taking be for me I hgv and 300 app. Will never come back..... will tell everyone not to buy here. Not only thing wrong...
Misty M.
4 out of 5
11/26/2019
It was great to get a reminder call that my car was due. Prompted me (procrastinator extraordinaire) to keep up on my favorite purchase of 2019!
Richard L.
5 out of 5
11/26/2019
Kelsi and Jeremy were great thanks
Robert E.
1 out of 5
11/25/2019
Next morning my truck would not start
Mary A.
4 out of 5
11/24/2019
Thanks Cameron for helping me unload my Costco shopping from the rental back into my own car. Two thumbs up for Cameron!
Sharon E.
5 out of 5
11/24/2019
Thank you good job!!

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