West Hills Ford Auto Repair Service

Max was extremely helpful. Thank you!

Great service! So satisfied with the whole process. Everyone was very professional and helpful. I also want to thank the drivers of the complimentary shuttle. Very nice and talkative people! Keep up the great work. Will look forward to my next visit!

Max was very professional.

Poor Comunications Took way longer than was told for repair 2nd time in for same issue... had truck for over two weeks No offer to cover gas or provide any transportation to or from dealership No comp... offered

Service was quick and Brenda is so helpful and friendly as usual!

Max did a stellar job

Mr Davis was wonderful and the facility is great. You definitely have my business. Thank you for the super service.

He's a great guy who helped me get my car done

Service was quick He explained to me the recommendations and did not pressure me to have it all done

She was very kind to work us in on a very busy day. Thank You!

I don't think anyone can..

Enjoy the top off of washer fluid and coolant

Sarah was both professional and courteous, making the visit a pleasurable experience. Also, Sarah’s bubbly personality was refreshing which aided the aforementioned pleasant experience. Now I’m considering making West Hills Service my preferred center. Thanks Sarah!

Brenda was professional and her delivery of appointment keeping and cashier service was just fine to excellent. Appreciate getting in for an oil change on short notice. I Asked that the codes be cleared since brakes had just been replaced at home but the diagnostic control device isnt part of home toolbox. No dash lights were cleared at all but I was told there was a leak in a brake caliper, but there was no time available to address on the spot that day. Told that brake fluid had been "topped off." Drove home with every trouble alert light on dash just as before except now persistent (new) alarm LOW BRAKE FLUID illuminated,gonging and unable to drive without hearing alarm continuously. Dealer closed tomorrow and next day for holiday. I will be driving with these alarms going off until they find time to fix it. If it was topped off then why is the alarm just going off immediately afterwards? If there was a leak over the past 2weeks I have been driving on the new brakes, why didn't the alarm sound until the same moment after the fluid was "topped off" 'as a courtesy so I could drive home?' Fast Doublespeak and added new scary problems with no proposed solution was the overall experience.

Sarah did an awesome job. I will be back.

Thank for reaching out. The service was great. However, about an hour after the service my check engine light started to come on for a few seconds, and if sitting in idle the engine seems to vibrate or slighty shake

Everything went great starting with Kelsi,she knows her cars and suggests what services your vehicle might need. Thanks for taking of me and my truck.

Max Davis may be the best service coordinator you've had in the last couple of years. His dedication to customer service should be duplicated by others. Proper care should be taken when considering his advancement and compensation within your team at West Hills.

Max continues to be a real asset to your service team. Thank you

Great service