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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Bryan V.
5 out of 5
1/1/2020
Max is doing a great job. Give that kid a raise!
Sid S.
5 out of 5
12/31/2019
Max did a really professional job in satisfying our needs! Thanks V/r Sid
Michael N.
4 out of 5
12/31/2019
I've never used a dealer for car maintenance before, because I've never trusted them to give you good service, rather I always felt they were profit this high cost driven. After the service I just received at 62 years old my first. I feel I must reconsider my stance. With a credit rating of 815. I just might have to break unconventional ground. Good job to your service department for a job well done, from a lifelong skeptic.
Elinor C.
5 out of 5
12/31/2019
Everyone I came into contact with was very friendly and helpful.
Michael D.
1 out of 5
12/31/2019
Chris was great we ended up not pursuing the repairs. The only reason I am say no is that the one thing that they supposedly fixed did not solve the probkem. They reset the computer it cleared the compass error but never moved off of North so they couldn’t have actually tested it. They just know the error went away. The receipt does say that if it didn’t resolve the problem/ returned to let you guys know and you would try and resolve it. At this point it just misandrist type problem and not worth the hassle to bring it in just fir that. I want to emphasize that Chris went above and beyond for us.
Travis T.
5 out of 5
12/31/2019
My service advisor kept me very well informed with the progression of the repairs on my vehicle.
Emily L.
5 out of 5
12/31/2019
I was under a time crunch and they got me in and out quickly.
Linda B.
5 out of 5
12/31/2019
Great service; Cameron ! Hope my car stays running in great shape always!! Thank you!!
Jerrald J.
5 out of 5
12/31/2019
Kelsi was awesome! Quite an asset to your company.
Karen .
5 out of 5
12/31/2019
Always treated very well. Extremely professional and excellent customer service.
Gale G.
4 out of 5
12/29/2019
Great Service with a Smile : )
Jonathan G.
5 out of 5
12/29/2019
Chris was awesome.
David A.
4 out of 5
12/29/2019
Chris was fantastic. Awesome attitude,super friendly and just all around genuinely nice. He kept me informed throughout the process and knows and does his job veey well. I will only be dealing with Chris from now on. Keep up the great work and attitude.
Douglas B.
4 out of 5
12/29/2019
Thanks Chris
Robert H.
5 out of 5
12/29/2019
Thanks
William M.
2 out of 5
12/29/2019
My experience with your staff was great. My only disappointment was with what was charged to have my cabin air filter changed. Things didn’t sit well so I researched the part price and how to change said filter. Very unhappy about this price hike on this simple service.
Rosalina Cruz.
4 out of 5
12/28/2019
Max and Victoria were both very helpful. What a great place to get service. I highly recommend West Hills Ford for all your service need. Been going there since their Parr Ford days. Kurt Oakland is the one why I go to West Hills Ford. ????
Kurt R.
3 out of 5
12/27/2019
Colin is ok, but I checked my oil two days ago because Firestone told me there was no oil on my dipstick. So I checked it myself. Same result. I put in 3.5 quarts to restore it to full. You changed the oil last time. Colin told me the 5.0 used 1quart / 1000 miles. Nice to know. Frankly after being a customer at various Hazelwood businesses is like calling or dealing with a circus. Now you as a monopoly with no incentive to improve.
Charles F.
5 out of 5
12/27/2019
Everyone was friendly and operated in a timely fashion
Bryan J.
5 out of 5
12/27/2019
Colin took very good care of us.

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