West Hills Ford Auto Repair Service

Thanks

Chris was welcoming, helpful, accommodating, thorough and professional. He made it clear that his priority was to provide me with an excellent experience, thereby securing my decision to become a loyal customer. When there was an inevitable challenge, it was immediately clear that he would do whatever necessary to make it right.

Honestly I was frustrated with both the outcome of the service visit and the way In which I was treated. My primary complaint (my trunk is getting water inside it - seemingly while I am driving) remains unsolved. My service representative seemed at times disinterested and argumentative about the problem. When I left, the quality assurance manager suggested I solve the problem by putting a sock filled with kitty litter in the trunk. This feels like an odd solution to a leak in a car with fewer than 8,000 miles on the odometer. My secondary complaint - that the warning light related to service intervals comes on intermittently despite the car having been serviced less than a month ago - May or may not be fixed at this point - but the service representative argued with me about whether the problem even existed (despite the fact that I had taken a photo of the warning and showed it to him). His ultimate explanation for the problem - that an internal system had been reset incorrectly during my last service - does not instill confidence. If that were true, it seems the problem would not have been intermittent. In candor, I am beginning to think that I should take my car (purchased at West Hills) into Seattle for its maintenance.

Great experience Mr Calvin Stinson took care of me was honest with me. The service was awesome and they ended up saving me money. Thanks for your help and will be returning for more service.

Great service and professional service advisor (Collin)

Chris is an absolute wonderful customer service representative. He explained everything answered all my questions and even had photos to support all the repairs. I greatly appreciate him and all of his efforts

Chris was a great person to deal with. He was very professional and helpful.

He was very professional and answered all my questions. I like him.

Service was prompt, professional and courteous. This was a very good experience. Courtesy shuttle experience was wonderful as well. The driver was safe, professional and personable. This set a positive stage for the everything else.

Unusually fast service. Thank you.

If you’d like to hear from us regarding our experience please call Dave @ ****-****-xxxx.

As always great service. Won’t go anywhere else. Thank you

The Service from West Hills was wonderful. Kelsi Schroeder took excellent care of me and my needs. I do intend to return to West Hills for future Ford Escape service needs. I have been a Parr/West Hills customer for decades and I happily intend to continue that relationship. Thanks so much. William D

Chelsea has wonderful customer service, she is thorough and competent.

Go Hawks??

Brought car in for brake fluid low. After service when I got back in my car indicator light was still on. Came back in and car was taken back to shop. After awhile they determined that parts were needed. I just wish the diagnosis would have been done the first time. I understand need to order parts but I don’t understand why problem was not identified prior to giving the car back to me the first time. We now have parts on order but disappointed in the initial service provided.

Thank you West Hills Mazda for all your hard work I really appreciate it

Great service!! He helped me sent iPhone to the newly installed Apple car play. He was extremely helpful. I was impressed with the entire service operation.

Happy, great prperson, Even walked me to car! Besides a good car report! Go hawks......

Everyone is very professional.