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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Michael B.
5 out of 5
1/10/2020
Kelsie is second to none. She is very professional, technically knowledgeable and truly an honest and dedicated customer advocate!!
John G.
5 out of 5
1/10/2020
Chris was great
Natalie P.
5 out of 5
1/10/2020
All very good. Thanks
Jeffrey F.
5 out of 5
1/10/2020
Service rep was excellent. It is really a pleasure to do business with your organization. Your folks are friendly and professional. The popcorn, free drink and car wash are appreciated and make me want to bring my business to you.
Eric B.
1 out of 5
1/10/2020
Chris was awesome... the recall was addressed but the clock is still broken
Irina S.
5 out of 5
1/10/2020
I like your service
Jean H.
4 out of 5
1/10/2020
Sarah saw I had been waiting to be checked in for my appointment for awhile and took charge of getting me checked in. She was friendly, attentive, and professional. I was very pleased with her efforts, which is why I will keep bringing my vehicle serviced.
Donna K.
4 out of 5
1/10/2020
Helpful staff explained why I was having an issue with my windshield wipers, what they did to resolve it & what to do if it happens again. And I appreciate your shuttle service!
Toni M.
5 out of 5
1/9/2020
Your whole team was GREAT! Thank you for fixing my problem.
Sharon G.
4 out of 5
1/9/2020
My first with Ford at westhills. We were previously with hyundai westhills.
Julie D.
5 out of 5
1/9/2020
Polite, expeditious. Excellent service
Travis B.
5 out of 5
1/9/2020
He was very helpful and kind.
Rhia .
5 out of 5
1/9/2020
Kelsi always does an amazing job and takes care of the customer! Always a pleasure to deal with ????????
Steve E.
5 out of 5
1/9/2020
Very good customer service!
Jeannette S.
4 out of 5
1/9/2020
Chelsea was extremely helpful n when she told me that the service was going to run into the time I had a doc appt she offered to me a use of a rental vehicle I was really impressed thank u Chelsea definitely return for another service
Jessielen S.
5 out of 5
1/9/2020
Cameron was vey helpful and courteous
Jay J.
2 out of 5
1/9/2020
When we bring in a car for warranty work you shouldn’t charge a dionostic fee we buy a warranty for a reason
Jay N.
5 out of 5
1/8/2020
The hospitality and professional service at West Hills takes the sting out driving down to Bremerton from Sequim . But, of course, cruising anywhere in our handsome Mazda CX5 is always a pleasure ! Cheers, Cid and Jay N
Christian S.
4 out of 5
1/8/2020
Kelsi was great! She kept us informed about our vehicle, very organized, and efficient. She was also able to help us replace our rear windshield wiper that seemed impossible to do on your own. Overall excellent service!
Shalina L.
4 out of 5
1/8/2020
This past month into the new year has been quite trying to say the least. Starting with my car falling apart, my grandpa having a heart attack and having surgery, emergency vet visits to getting hurt at work. I truly appreciate all the hard work Chris Wagner did for me even if it took a month to get it done. I don't know how he did it but as stressful as the hole situation was he made it easy to trust that it was all going to work out. Thank you

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