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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
George H.
5 out of 5
3/3/2020
Excellent service
Rick P.
5 out of 5
3/3/2020
Sarah did a great job with communication and getting job done. Thank you Sarah.
Tara M.
4 out of 5
3/3/2020
All of my experiences with the service personnel over the past year and a half have been great. Cameron was very professional, friendly, and made sure my vehicle was taken care of in a timely manner. I am always happy with the service I receive at this dealership.
Alvin K.
4 out of 5
3/3/2020
Where to start Sarah is such a professional caring respected respectful enthusiastic great person they keep your head up and keep you in the loop about what's going on all the time help you with every little thing she can and goes above and beyond what she supposed to do to actually help out she is what customer service is all about what customer service should be because of her professional attitude and her professional way of being that is what would make me want to come back to West hills Ford because of someone like Sarah Richardson she knows what she's doing she knows how to handle it and she can give you the definition verbally and not Missing a beat she's that good he's also very multi-taskable. That's what I said if we're going our way and taking her time and helping me out with the problems I had to get everything sorted and situated and get me back on the road again so thank you to Sarah Richardson for an awesome job 100% great customer service and customer satisfaction I appreciate it. Sincerely Alvin E. Kowalsky
George C.
5 out of 5
3/3/2020
I was treated well. Service was completed on time and staff was very professional.
Emma W.
1 out of 5
3/2/2020
I was disappointed my car wasn’t ready when I needed to leave. I had to take a loaner and then drive back to exchange cars. My new car wasn’t detailed when I received it, and still had plastic everywhere. When I arrived for my appointment, I was clear about having an another appointment that I needed to get to. I think you could have done a better job with the delivery.
Kapri D.
5 out of 5
3/1/2020
The service was excellent
Clara D.
5 out of 5
3/1/2020
Christoph was polite,energetic,personable and expediently efficient.You need to give him a raise because you're lucky he chose to work for you.
Kenneth D.
4 out of 5
3/1/2020
Kelsi was great. She got the parts in sooner than anticipated and waited around for us to get our car on her day off. Thank you.
Robin L.
5 out of 5
3/1/2020
Excellent staff went above and beyond.
Andrew W.
3 out of 5
2/29/2020
Things went well. Only thing was the last time i got an oil channge they said next time it will be time to change the fuel and other filters. This time they told me next time closer to 20,000 miles. Put the money i had set aside back in my account, hope i dont spend it before next oil change. I do have a question. I think they have me on a 3,000 mile change rate. Is it ok to go more miles between oil changes?
Mike K.
5 out of 5
2/29/2020
Very helpful. Thank you.
Robert W.
5 out of 5
2/29/2020
My service writer was excellent! She got me in for recall work so quick I was super impressed! She is a great representative for your company.
Michael C.
5 out of 5
2/29/2020
Would like to thank Alexis for taking care of our truck and keeping us updated on what was going on with our rig.we had learned that she is new,hang on to this person,good customer service.Thanks
Jason J.
5 out of 5
2/29/2020
The clerk that helped me was very helpful. She's doing a great job.
Juan R.
5 out of 5
2/29/2020
I LOVE communicating via text! Kelsi ver efficient
Jody S.
4 out of 5
2/29/2020
I would like a copy of all the work that has been done vehicle. To better be prepared as issues arise. Please email me those when possible. Chelsea was very helpful today.
Dale S.
5 out of 5
2/29/2020
Very friendly, helpful and fast. Thank you.
Ludegero B.
5 out of 5
2/29/2020
Very good
Bradley B.
4 out of 5
2/29/2020
Great service Dept. Did what they said they would in the time frame said.

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