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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Michael Allen.
2 out of 5
2/29/2020
3 hours! 3 hours for an oil change while my wife waited with my young children. The lack of quality customer service continues to be a **** of your company. I am not sure why I continue to purchase vehicles from West Hills.
Robert .
5 out of 5
2/28/2020
Sarah is a phenomenal member of the ford team!
Juanita R.
4 out of 5
2/28/2020
I was dismayed that you no longer have car wash cards but aside from that the service was prompt and friendly
David B.
5 out of 5
2/28/2020
Excellent service and very friendly. And a very comfortable waiting area with great snacks.
Jeanne W.
3 out of 5
2/28/2020
Finally fixed. Thankyou
Mike C.
5 out of 5
2/28/2020
Service was great and environment was friendly
Adam K.
5 out of 5
2/28/2020
Cameron is always helpful, welcoming, and kind. I always leave more confident driving my car after Cameron helps us.
Jeris B.
5 out of 5
2/28/2020
Satisfied. Friendly staff.
Ryan E.
2 out of 5
2/28/2020
I already relayed my concern. We were charged $475 for diagnostic work. There was clearly a misunderstanding on the charge per diagnostic. We had hoped you could look over our vehicle and provide a quote to fix each item. Instead we paid nearly $500 for you to tell us the same thing the dashboard was telling us when we brought it in. After the $500 we didn’t have the budget to fix the items discovered! On a side note, the left blinker is broken, blinks too fast, and this was not noted or fixed during the inspection.
Adam F.
5 out of 5
2/28/2020
Brenda was great
John T.
5 out of 5
2/28/2020
Sarah kept me informed regarding the progress of the service.
Carden G.
5 out of 5
2/28/2020
Great work.
John C.
5 out of 5
2/27/2020
Very thoughtful and courteous service.
Tracy J.
5 out of 5
2/27/2020
Mr Wagoner was amazing. The absolute best service manager I have ever had.
Shannon M.
1 out of 5
2/27/2020
My tires were not rotated and it took 30 minutes longer than expected. I would be ok with the extra time but to then not perform a requested service and pass it off as done gives me trust issues.
Lisa L.
2 out of 5
2/27/2020
It took 2 hours for a oil change which is an improvement from the last time which took 3 hours
Sam S.
5 out of 5
2/27/2020
For my first visit it was very nice to meet the staff who are very professional.
Daniel S.
4 out of 5
2/26/2020
????
John J.
2 out of 5
2/26/2020
My oil change took 3 1/2 hours to complete. Nobody could tell me why my appointment at 1 wasn't completed until 4:30. We were waiting in the lobby, which they knew, but no one updated us. They instead sent an email to my house at 3:03 "Hi John,Don't worry, we haven't forgotten about you. I'll make sure to keep you informed about your vehicle. Thanks!Christoph Waggoner Not a word was said to us about OUR truck's service while we waited.
Stephanie N.
5 out of 5
2/26/2020
Christoph was very helpful, honest, and fun to chat with. He made the experience very easy.

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