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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Kevin F.
4 out of 5
2/2/2020
Got it in and out right away thanks Steve.
Aaron J.
1 out of 5
2/2/2020
2 1/2 hours to make a key that takes 10 minutes to do is ridiculous.
Jason V.
5 out of 5
2/2/2020
Excellent service, great information and explanation of what's being done. Made me feel welcome and valued as a customer.
Holly B.
5 out of 5
2/2/2020
Completely satisfied! Thank you!
Michael M.
5 out of 5
2/2/2020
Max was very helpful and professional.
Patricia G.
5 out of 5
2/2/2020
Kristyn was very helpful and cared for all my needs. She was knowledgeable in what I needed done on my car. She is a delightful representative of your Service Department. I will always us her.
Rick G.
4 out of 5
2/2/2020
Kristyn Giles is the best!
Ronald P.
4 out of 5
2/1/2020
Danielle is fabulous
Norman H.
5 out of 5
2/1/2020
Today was a big improvement from past experiences.
Gordon L.
4 out of 5
1/31/2020
I would like to thank Max for his help. He kept me informed and showed me around prior to my Jeep being serviced. I appreciated that he recognized me as a Military veteran and applied a military discount to my bill.
Carla P.
4 out of 5
1/31/2020
When I walked in 2 advisors noticed and either ask me to wait and Patrick Duncan said he could help me was quick and very professional. Van ready before it was scheduled to complete
Patty M.
5 out of 5
1/31/2020
MAX went above and beyond to prove to me that the job would get done. Best customer service I've seen in a long time. And I've worked w the public for 40yrs. Thank you Max Your an asset to the Jeep Family, I hope they know! Patty
Valerie H.
5 out of 5
1/31/2020
Krys is awesome and makes it so nice and easy to come and get service! Thanks Krys!! Val Houk
Zachariah J.
4 out of 5
1/31/2020
Took longer than expected but i dont mind waiting for great service. Max was great kept me updated that it was taking a little longer than expected. But i dont mind. Always have excellent service when i come in. Keep up the great work
Evelyn J.
5 out of 5
1/31/2020
She was very courteous friendly. Great customer service.
Ronnie C.
4 out of 5
1/30/2020
Patrick was fine. The estimate was much more than I can afford
Scott S.
5 out of 5
1/30/2020
Awesome service, polite and respectful. I enjoy working with her. Kept me up to date on the status.
Scott S.
5 out of 5
1/30/2020
Awesome service, polite and respectful. I enjoy working with her. Kept me up to date on the status.
Scott S.
5 out of 5
1/30/2020
Awesome service, polite and respectful. I enjoy working with her. Kept me up to date on the status.
Adrian C.
4 out of 5
1/30/2020
Patrick at no point made me feel under any pressure to have any extra work done to my vehicle. Yes, it needs some attention but I’m currently not in a position financially to make all the repairs/servicing. Due to this, I feel much better about returning to this dealership and getting the work completed as soon as I can. I liked his efficient and honest approach and felt respected as a customer. To be honest, I had a couple of very bad experiences in the past with Dodge service depts, but this visit gave me much confidence. Well done Patrick and the same to West Hills. Also, please forward my compliments to the vehicle rental team next door. They’re a great asset to collaborate with. Great experience overall...

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