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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Curtis P.
5 out of 5
2/7/2020
Krys was incredibly helpful and beyond courteous. Thank you.
Richard F.
4 out of 5
2/7/2020
Danielle was great. I also want to give praise to Krys who helped us check out while Danielle was busy. I have been a very satisfied West Hills HONDA service customer for several years. I am pleased to now be a satisfied WH Chrysler service customer. I don’t get to meet the crew that does the actual work, but they deserve recognition as well. Thank you all for taking such good care of my new vehicle.
Selvyn W.
4 out of 5
2/7/2020
As always my experience with your dealership was great.
John R.
5 out of 5
2/7/2020
Very friendly, knowledgable, and helpful. Thank you Kristyn!
Karen H.
4 out of 5
2/7/2020
I wish when I made the appointment the person Gave me a quote of one hour repair. I did not make plans thinking it was only one hour . It took almost 5 hours.
Gerald M.
4 out of 5
2/7/2020
None needed!
Rosemary S.
4 out of 5
2/7/2020
It would be great if u had a customer waiting area and snackbar like some of the other services areas in the same complex
Cathy B.
5 out of 5
2/7/2020
Steve was great. Provided impeccable customer service and explained everything that was going on with my car.
Eric B.
2 out of 5
2/7/2020
I'm completely baffled how a pre- scheduled oil change can turn into an over two hour ordeal. I like having the dealership do services, but frankly my time is worth something. The experience was most unpleasant simply because it took so long. I'm seriously contemplating Jiffy Lube for all future oil changes. Nobody even bothered to explain why an oil change took two hours.
Charles P.
1 out of 5
2/6/2020
21/2 hours for a oil change .
David L.
5 out of 5
2/6/2020
Krys was very professional and my truck recall was completed on time.
Cassandra T.
4 out of 5
2/6/2020
Patrick Duncan is a professional service advisor. I appreciated his professionalism. He assured me that he would have information about my car at 10:00am and sure enough! It was at that time when he told me the results of my Jeep Grand Cherokee’s diagnostic testing and also about my brake fluid flush. I asked Patrick if he could give me some information about a recall of my leather dashboard and he could not find it anywhere in my file in the service computers. Patrick took photos of my dashboard and made a copy of my recall letter to follow up and include in my digital files...Patrick was a pleasure to work with today! I thanked him for his great service that he provided me today!
Gidget L.
1 out of 5
2/6/2020
I don't think the new ignition piece is working. The key is stuck when the car is turned off. I will need to bring it back.
David K.
5 out of 5
2/5/2020
Yes everything was great.
Michelle H.
5 out of 5
2/5/2020
Very helpful and vehicle was completed fast and returned to me as soon as work was completed.
Kirk R.
2 out of 5
2/5/2020
Paid almost 800 bucks for 30k service and you forgot to put any oil back in my 2016 Ram 2500 Laramie! I drove almost 200 miles on little to no oil and all I got was "oops".. Thanks for putting oil back in my $60k truck. Never again will you touch it or have my business
Thomas L.
5 out of 5
2/5/2020
Work done efficently
Kyle O.
4 out of 5
2/4/2020
Appreciate fitting in my minor but important service ahead of the scheduled appointment time!
Christopher G.
2 out of 5
2/3/2020
Up front, no complaints about Steve he was honest and helpful. He was just the person at the counter when I walked in the door. However, the tires I had the appointment (3 week lead time) to install were not in ready so the service took a week instead of 2 days it was scheduled for. Poor coordination by the service department .
Milton C.
2 out of 5
2/2/2020
I want to my appointment for my oil change, was waiting,service person inform me, they had a family emergency and I would have to reschedule,

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