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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Janet H.
5 out of 5
2/22/2020
Great professional job. Thank you
Robert S.
5 out of 5
2/22/2020
She was great.
James D.
5 out of 5
2/22/2020
Professional. Courteous. Pleasure to work with.
Bernardo M.
5 out of 5
2/22/2020
Excellent professionalism from all staff.
Carla V.
5 out of 5
2/22/2020
Max was great! From the moment i came in he was available to help, and did so very quickly. The wait was a bit long for the service but Max did everything i asked him and more. Very satisfied with his service!
Teresa N.
5 out of 5
2/21/2020
Steven Snarr was great to deal with. A great asset to West Hills. He made sure I was satisfied.
Kenneth L.
5 out of 5
2/21/2020
Very knowledgeable about everything. Also answered all my questions
Ron K.
5 out of 5
2/21/2020
My wife and I have had an obnoxious amount of cars in the last 43 years and many service advisors. With that said, Steve was very attentive, listened to my concerns which were written down, kept me updated and delivered our Jeep on time. What more can I say. He did an awesome job and I will definitely request his services in the future. He is a keeper.
Michelle A.
4 out of 5
2/21/2020
I had not been to the dealership in quite a long time. I was very impressed with the professionalism and efficiency.
Brooke N.
3 out of 5
2/21/2020
I hate leaving bad reviews & I don’t want your numbers going up for a bad review. I got my oil changed there today & it took 2 1/2 hours. I ended up missing a meeting with what was to hopefully be my new landlord & didn’t get the place. Very disappointed:/
Timothy B.
5 out of 5
2/21/2020
Impressed with Max, thank you.
Danny H.
1 out of 5
2/21/2020
I was told they fixed the plastic vent piece on the hood and while driving I noticed it was still sticking up.
Aaron W.
1 out of 5
2/20/2020
Was told when I made my appt. that a brake check is part of the service. After my car was serviced, the guy didn't say anything about the brakes, so I asked him. He pretended he was reading off the chart that was filled out & read off some phony numbers saying they were fine (while he turned the paper away from my view). I looked at the chart when I got home & saw that they didn't mark info about the brakes at all. Looks like I'll be taking it elsewhere for this service. Lesson learned.
Dina L.
2 out of 5
2/20/2020
Have to bring my Jeep back because the diagnostic system was down all day
Susan A.
5 out of 5
2/20/2020
Thanks Krys for being efficient and thorough in taking care of my service needs.
Karen H.
5 out of 5
2/20/2020
Very professional Steve was . Keep me updated all day . Thank you
Joyce H.
5 out of 5
2/19/2020
I was extremely satisfied with the service experience.They were very understanding about how upset I was with the Chrysler phone update.
Lynn P.
5 out of 5
2/19/2020
Kristyn was outstanding! Very courteous, fast & friendly service thanks I appreciate you and team providing me with yet another exceptional experience thank you! Lynn
Jonathon V.
3 out of 5
2/19/2020
Steven understood our issues we are having with the radio, Uconnect software were having. Researched and told us what's needed, call Uconnect representative to explain the problems. Very helpful.
Bethany S.
5 out of 5
2/19/2020
Very helpful and informational.

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