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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Antoi S.
5 out of 5
2/28/2020
Staff was knowledgeable, helpful, and most of all personable. Made me feel appreciated and wanted
Michelle L.
2 out of 5
2/28/2020
It took 2 hours to change my oil and rotate the tires. Plus I was quoted $75. Then charged $107. When I questioned it the guy just shrugged his shoulders. I've used you guys for all my services and today was by far the worst experience I've had.
Shane A.
4 out of 5
2/28/2020
Max was very nice, explained everything that needed to be done and answered all of my questions. He did not rush through the check in process and was happy to help carry my things to my rental car.
Judith J.
5 out of 5
2/28/2020
Steven is well equipped and knowledgeable about the Company. He is a Super Representative! Most pleased with his Service. Thank You, Steven. Mrs. Judith M. Johansen
Cris Hannah.
1 out of 5
2/28/2020
3hrs for an oil change is unacceptable
Rick C.
5 out of 5
2/28/2020
Love dealing with your business.
John R.
5 out of 5
2/28/2020
Fantastic to work with, always prepared, thorough in every way!
Malo C.
5 out of 5
2/27/2020
As usual, everything went great.
George S.
5 out of 5
2/27/2020
Very helpful, very professional
Sherie B.
5 out of 5
2/27/2020
Max's customer service was terrific. I supervise customer service, it matters. Keep up the good work
Jamie D.
2 out of 5
2/27/2020
Communication from Steve was disgustingly horrible. And your service manager should never lunge over a desk into a customers face, let alone put his hand up and tell a woman to stop talking. Your GM, Cody, he is the best but Steve and the service manager should be fired!
Jean M.
5 out of 5
2/26/2020
Steve, my service manager, was exceptional:very patient and thorough, pleasant manner.
Ramon .
4 out of 5
2/26/2020
I am glad they were able to fit me in without an appointment
Candice .
4 out of 5
2/25/2020
For a customer who had never been to your service department before it was very confusing. There was alot of vehicles randomly parked outside no clear direction on what to do but it worked out where I was thank goodness both one had to leave the spots beside me. Also when I 1st called to schedule my appointment the lady that answered the phone was very short and seemed incredibly put out my me calling and couldnt just tell me some dates and times that were available. I ended up scheduling online instead of calling back and getting her again. I wish I would have gotten her name! Steven was great I didnt have to wait long to be greeted and he was pleasant. I was told an hour and I waited over 2 so that should have been communicated better. Overall I am satisfied and will come back.
Leslie S.
5 out of 5
2/25/2020
Danielle was friendly, professional and efficient. I would trust her 100% in the future to take care of my service needs.
Shane W.
5 out of 5
2/24/2020
Max took care of business. Polite, friendly, and knowledgeable. And my service was completed in a reasonable and expected amount of time. Thanks Max! -Shane
Scott M.
4 out of 5
2/23/2020
Thanks for taking care of everything Kristyn. I'm very glad ordering a new part wasn't necessary.
Thomas K.
5 out of 5
2/22/2020
Max was awesome! He help me get my car back to where it needed to be. Thank you very much!
Brandon J.
4 out of 5
2/22/2020
Danielle provided outstanding customer service! She was flexible, knowledgeable, and efficient. We felt like she definitely cared about the quality of service we received, she even brought my kids snacks when the service took a little longer than anticipated.
Katelynn M.
2 out of 5
2/22/2020
There is nothing that the representative can do at this point. I sat at the dealership for over two hours waiting for an oil change that should’ve only been one. When I was told it would be 20 more minutes, and they were behind it was another 45 minutes before I was asked sign the paperwork. I had an app it at 4:30 and left at 6:45. I was never told they were running behind, but I was informed that they had taken walk-ins that day ahead of me. I would’ve liked to be told they were an hour behind. I would’ve rescheduled. I was asked if it was “ok to wait”. I had no other option, you had my car. I may not return. Thanks.

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