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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Kenneth P.
5 out of 5
3/7/2020
Very pleased with quick and correct repair
Matthew C.
5 out of 5
3/7/2020
Always a pleasure working with the sales and service teams.
Catherine S.
4 out of 5
3/7/2020
Steven, my advisor, and the actual mechanic, whose name I do not know, took great care to ensure my jeep was ready for my upcoming 6 month trip. Thank you!
Robert J.
5 out of 5
3/6/2020
Steven Campbell did a very professional job coordinating the repair work with the shop technicians, the rental car personnel and myself. I am very satisfied with the results.
Donald .
5 out of 5
3/6/2020
I'm satisfied with the information I recieved regarding my questions. He was courteous and available. Thank you
Alena V.
5 out of 5
3/6/2020
Max was very helpful and professional, great customer service!
Todd B.
5 out of 5
3/6/2020
Proactive and kept me informed all the way. All done with a smile. A great experience
Rod J.
5 out of 5
3/6/2020
Daniele went above and beyond to get in and out as fast as possible. Thank you.
Michael D.
1 out of 5
3/6/2020
My truck was a day late getting back I never got calls I had to call you I got charged 70 dollars more than I was told on the phone
Henry H.
5 out of 5
3/6/2020
Highly recommended. Fast service great people!
Michael D.
5 out of 5
3/6/2020
Patrick is awesome! Met all my expectations
Kevin F.
1 out of 5
3/5/2020
part is back ordered. repair is not complete. awaiting your text/email when part comes in.
Pat H.
5 out of 5
3/5/2020
Quick and pleasant customer service..The best I have encountered in 30 years!!!!
William C.
2 out of 5
3/5/2020
Staff were helpfull but I de an appointment for a recall, 2 weeks later I shop up drop off my car at 9am and get a call at 5pm that there are no parts. Max was very respectful and helpfull he gave me a rental car but I would have rather been told that the parts weren't available and would have to reschedule than waste both ourtime.
Kenneth P.
5 out of 5
3/5/2020
Great service appointment, very pleased.
Michael C.
2 out of 5
3/5/2020
Additionally - your service team recommended service for my vehicle that I didn’t need. Transfer case and differential service was recommended due to my mileage. A quick check of my service record would have shown you had performed that very service for me 20,000 miles ago. If I wasn’t savvy I would have paid for service I didn’t need to the tune of $800.00.
Daniel A.
2 out of 5
3/4/2020
Had appointment at 9:30 and didn't get out till 12:30. No one told me it would take that long, I was waiting the whole time in the waiting room!!!!!!!!! Terrible customer service.
Faasafua S.
5 out of 5
3/4/2020
Max was really helpful, respectful and such a good employee. West hills is lucky to have max as a employee and as a friend because I believe he can be a really good asset to the business in the future. Thank you again max and I’ll see you soon.
Steven P.
4 out of 5
3/4/2020
On time and the work completed satisfactorily.
Zachariah J.
1 out of 5
3/4/2020
I scheduled my appointment for 1 week in advance, and it still took 5 days to get my car back. I only recieved updates when i called. When i got my car back i had to turn around cause it was leaking antifreeze. Every time i schedule any appointment it always takes twice as long as it should. Standard oil change 2 hrs. Im told my repair is about 2 hrs, takes 5 days. Not happy with service appointments.

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