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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Maynard P.
4 out of 5
3/12/2020
I went in asking for service without an appointment. You explained it would be quicker if I made an appointment and returned another day. I hate appointments and requested to get it done while I waited. Thanks for everything.
Scott P.
4 out of 5
3/12/2020
Thumbs up for Max.
John L.
5 out of 5
3/12/2020
Your proactive actions to decrease the possibility of spreading the covid-19 virus was welcomed.
Myla H.
5 out of 5
3/11/2020
I want to express that Danielle B. Was a very courteous, informative, and helpful service representative. I appreciate everything she did when I came to my business with you guys
Edward M.
5 out of 5
3/11/2020
Great service. Thank you
Glenwood J.
5 out of 5
3/11/2020
Very professional and yet friendly reception. The time for service was better than I expected. The coffee was also excellent.
Matthew B.
2 out of 5
3/11/2020
I am very unsatisfied with your service department. I got my car back on February 28th after you guys having it for 1 month due to a blown engine. I had it back for 24 hours and then I noticed an oil leak and my check engine came out so I brought the car back and you guys told me I needed a new rear main seal line and a new O2 sensor. I got my car back on March 10th and was on my way out too Shelton when I was hearing the same sound in my engine bay as I was a week and a half ago. I am very upset that I’m having too wait to get my car looked at when you guys have had it for almost 2 months and I was told twice that my car was good to go. It was not good to go and I shouldn’t have to wait to get my car looked at when something is obviously wrong. The service advisor told me that the tech took it for a test drive and I am believing that he didn’t take it for a test drive because if he did then he would have heard the sound I am hearing when he drove it. I am very unsatisfied. My car is currently sitting in your lot waiting too be looked at for a third time. I’m very upset that the car isn’t done right.
Dorene K.
4 out of 5
3/11/2020
Mr. Campbell delivered top-notch Customer Service. He provided me with full explanations of how and why the recall occurred and what actions the service department was going to perform on my 2013 Challenger. He left me voicemail and sent me texts apprising me of the cars progress. I very much appreciated his feedback and recommendations relevant to the Multi Point Inspection that was performed by the service technicians. Overall, Mr. Campbell Customer Service was one of the best experiences I have ever had when receiving service in the auto industry.
George S.
5 out of 5
3/11/2020
Patrick was great! The crew over at the rental desk was great! I always have a fantastic experience when I come to West Hill’s, thanks!
Robert W.
5 out of 5
3/10/2020
Danielle was extremely pleasant, courteous and knowledgeable. On a scale of 1 to 10 for best overall customer experience and service level, she was an 11. Danielle, thank you for your professionalism and highest level of customer service.
Jo I.
5 out of 5
3/10/2020
You always do a great job, and we appreciate it. Thank you
Kayla H.
2 out of 5
3/10/2020
2 hrs for an oil change ...
Brad G.
5 out of 5
3/9/2020
Max was a complete professional and kept me well informed on the status of my vehicle.
Jonathan S.
4 out of 5
3/8/2020
Max was great at helping us get some paperwork errors sorted out and helping come up with a plan to figure out the problem with the truck.
Troy S.
4 out of 5
3/8/2020
Max is 10/10
Richard S.
5 out of 5
3/8/2020
Great place great service great people
Terrence B.
5 out of 5
3/8/2020
Patrick was kind, professional and got me through the process quickly and without any surprises. Regular updates and finished the work early! Having a smooth uneventful service visit is worth its weight in gold. Great job Patrick. Thank you.
Keri L.
5 out of 5
3/8/2020
Kristyn was very nice and helpful
Kathleen G.
2 out of 5
3/7/2020
I believe that your team did not pay attention to our idea of what the problem was with the car. 5 weeks later it was discovered that what we specified was, indeed, at the root of the problem.
Michelle A.
5 out of 5
3/7/2020
He was great

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