West Hills Chrysler Jeep Dodge Auto Repair Service

Steve was great!!

Patrick was very friendly and helpful. He made sure I knew what was going on with my car and when it was ready for pick up. I was impressed with his commitment to making sure my questions were answered and I understood what was taking place

Steven did a great job answering all my questions and concerns. Thank you for making the service process simple and worry free!!!

As usual great knowledge & very nice employees who definitely know how to take care of their new/old customers!!! - Amen!!!

There needs to be chairs at the service desks and near by because I had to wait in line and I can't stand that long or while I'm at the desk. Thank you.

Steering wheel is now 1/4 turned to the left. After service today

Didn't resolve the weird clicking noise, charges me 2000 for hoses and fluids

Patrick was very professional and helpful. He did everything he could to try to help me With all my service needs.

The customer service was great. They had me in and out in about an hour.

Pleasant people

Everything was done just right and kristyn did very well in helping me with my issues.

Service was great Patrick took care of a couple issues that had service bulletins That saved me making another trip to the service dept. I originally came in for a windshield Coating

We always enjoy working with krys as she is very helpful and professional. She is the one who keeps us coming back so hopefully she is appropriately recognized as the true asset she has been to us and many others.

Made appointment for oil change, asked to have tires rotated as well. Was assured they would be. Typed up on the service order, and during drop off I specifically asked again for the tire rotation to happen. Was again reassured it was included, saw it on service order. Picked up jeep, service advisor said tires got rotated, failed to notice tires were not rotated. Noticed 20 minutes later they were not, called service advisor back, left voicemail about coming back to rotate tires. He called back, left me a voicemail saying he would like to schedule a time that was convenient for me. Called him back, set up for Monday at 8am. Showed at 8am on Monday. Handed key over, they said it wouldn't take long. 90 minutes later I asked what was taking so long, service advisor went to check. Came back saying they wanted to torque it right and were almost done. At the two hour mark they brought my vehicle back up. Tires were rotated finally. They apologized for my inconvenience, but that is miniscule compared to lying about services rendered. So who lied first? The tech? The service advisor? Who trains their employees to lie? This is little, how many other lies are they telling customers? A few years back, we had a problem with this service department but did not make issue of it, regrettably now. Definitely looking at alternative locations for maintenance and future purchases. We bought this 2018 grand cherokee trailhawk brand new in November 2018, paid cash and got extended warranties from this dealer.

Definitely can tell the engine is running more smoothly. Thanks

When I got home I see a scratch on the hood that looks like someone cut the xpel vinyl on the hood of my jeep and I'm pretty sure the perma plate was not applied to the top of the vehicle

Kristyn did a great job understanding my issue and getting it fixed. Her communication she provided me about the status of my repair was on point. Excellent service experience.

Thank you service was.amazing

Would love to know why you would schedule an appointment not sure if you have all of the required tools to complete the job? This is the 3rd appointment, and still not completed.

2nd year with West Hills Dodge, so far very pleased with service!