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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Michael R.
4 out of 5
4/17/2020
There is some confusion with how the service department handles customers. With the Covid19 pandemic there are clear instructions posted on the entrance to the service department asking customers to wait in their car and service writer will be out to help them. I followed those instructions and while I was waiting 2 other people drove parked. They disregarded the written request walked in and were helped before me. If instructions are going to posted for the public to follow shouldn’t the service advisors adhere to them as well.
Linda R.
4 out of 5
4/17/2020
Max was very helpful. The oil change was completed faster than I expected. I will always come back to West hills Linda R
Laura M.
5 out of 5
4/17/2020
Max is an amazing member of your team. He was thoughtful, attentive to my needs and concerns, and left me with a feeling of trust. He is a reason I make sure I bring my vehicle back for service.
Danielle H.
1 out of 5
4/17/2020
I understand the limited amount of workers because of corona, but 2.5hrs for an oil change when i had an appt is absolutely ridiculous. And no apology from the service advisor for the wait
Katie M.
5 out of 5
4/16/2020
Max was pleasant to work with.
Cesar M.
1 out of 5
4/16/2020
My appointment for transmission service was 10:30am. At about 12:30pm I was told my truck is done. When I arrived at the shop i was told it is not ready yet and I have to wait for another 1 1/2 to 2 hours. I was not able to pick up my truck till about 3:30pm.
Marlon G.
5 out of 5
4/16/2020
Exceptional service
Kathleen W.
4 out of 5
4/16/2020
Excellent experience with Kristen: very clear and accurate in all communications, and very thoughtful re: Covid 19--I was pleased she was wearing a mask, which made me feel more relaxed. She called to update me on the status of my service, and explained the steps I'll need to take in my next service on the vehicle
Alice T.
5 out of 5
4/15/2020
Steven provided outstanding customer service
Robert M.
1 out of 5
4/15/2020
called, specified diesel o change, quoted 129.99, def filled. 230, no def added. smeared bugs on windshield to test spray.
Richard K.
4 out of 5
4/15/2020
I think you should consider having your employees wearing masks.
Deana W.
5 out of 5
4/14/2020
Great job!
Ellen C.
4 out of 5
4/11/2020
Max was amazing and very helpful. Without question he handled the issue with the cord being stuck under the car seat track in a timely manner. Thanks Max
Anna S.
5 out of 5
4/11/2020
Mr. Snarr was very pleasant to deal with. The work was done quickly and I was very happy all around.
John W.
4 out of 5
4/11/2020
He was great. A good experience. I’ll be back.
Laura M.
4 out of 5
4/11/2020
He was polite, attentive, and made me feel like his priority. I came in with a problem but it turned out not to be a problem. As I apologized, he made me feel like I had no reason to apologize. You have an invaluable team member.
Vaughn M.
5 out of 5
4/10/2020
Service excellent as always
John B.
4 out of 5
4/10/2020
Quick fast and curtious.
Teresita N.
5 out of 5
4/10/2020
Thank you for the excellent service. The gentleman that helped me was very courteous & professional. I really appreciate him.
Ernesto A.
5 out of 5
4/10/2020
That was the best customer service I received from West Hill dodge.

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