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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Mark B.
5 out of 5
5/2/2020
100% professional. Thanks!
Tina W.
5 out of 5
5/2/2020
Thanks for being open during Covid-19. Service was excellent as always.
Karrie C.
4 out of 5
5/2/2020
Great service, will be back for sure..
Stephanie G.
4 out of 5
5/2/2020
Max was great. He got me set up with a rental car since I had my kids with me and it was going to take longer than expected. His communication was efficient and I appreciated his help.
Jacob K.
1 out of 5
5/1/2020
I have had problems since I purchased my vehicle. From being mislead to Purchase to now on my first oil change with this company and they messed it up. I paid extra money to not have to worry about my car to now think of trading it in and going somewhere else that may be able to help me they way I want. I was told my oil filter wasn’t torqued down all the way and to be honest I’m not very comfortable with a company not paying attention to the minor details of my suv. I was told I could get my gps on my screen from salesman and I’m now being told I can’t that because uconnect. I need some answers and I need them soon or I will not continue business with your company.
Todd H.
5 out of 5
5/1/2020
Fantastic service in Trying times. Thank you
Tonya J.
5 out of 5
5/1/2020
Patrick is awsome every time I deal with him. He is very nice and helpful. 5 star customer service.thank you patrick.
Travis U.
4 out of 5
5/1/2020
Kristyn was very professional and prompt with every part of the process of getting my truck fixed, my experience with west hills in general has always been pleasant I will most certainly be a long time loyal customer.
Ryck T.
1 out of 5
5/1/2020
Confusion on whether or not my oil change was done. Oil change was not reset by tech. Oil change sticker was wrong date. Tech left took in Jeep. Tech did not properly reinstall cover paneling after checking for diognostics. Second time coming in to the dealership with the same issue.
Cynthia S.
5 out of 5
4/30/2020
Knowledgeable, courteous, and helpful!
Jeremiah W.
4 out of 5
4/30/2020
Personable and professional. Double checked to make sure the PermaPlate was applied satisfactorily.
Elizabeth S.
4 out of 5
4/30/2020
I have worked with her several times in the past and each time (including this one) she has been extremely pleasant, knowledgeable and helpful. One of the best people I have ever interfaced with in the car maintenance industry!
Margo C.
4 out of 5
4/29/2020
The airbag replacement went very quickly and the employees we worked with we’re very courteous.
Theresa N.
5 out of 5
4/29/2020
Very courteous service in a timely manner. Thank you.
Edward D.
4 out of 5
4/28/2020
Steven was awesome. No complaints with my service, and I will definitely be back again for the next round of maintenance on my Jeep and in the future. Service was top notch!
Todd C.
5 out of 5
4/27/2020
Customer service was great and I was very impressed with the service I received.
Austin M.
1 out of 5
4/25/2020
Oil change at $47.00 should have been disclosed when I requested same
John R.
5 out of 5
4/24/2020
Krys remains awesome! TYVM Krys!
Steven S.
2 out of 5
4/24/2020
The problems with the service are as follows. #1 no oil change sticker on the windshield. #2 the safety inspection which also is supposed to include the report on tire condition was omitted. usually, you gage the depth and the tread life of the tires. Not done.#3 although Max is very nice, he did not come through with the promise of a car wash. My advice to Max is when you call a customer to tell him the job is finished, make sure the job is finished! Luckily your other service advisor Steven S
John L.
5 out of 5
4/24/2020
Outstanding service. Max has an excellent costumer relations skills. He is a keeper. Great job.

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