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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
R Stewart.
5 out of 5
5/8/2020
Steven and Max provided outstanding customer service.
Mark W.
4 out of 5
5/8/2020
They found the rattle and the Krys was very helpful
Adam G.
5 out of 5
5/7/2020
Thanks so much, great job.
Betty H.
4 out of 5
5/7/2020
I have been dealing with West Hills Chrysler for almost thirty years and have had excellent service all these years. I would never take my car any where else. My husband passed almost eight years ago and I depend on you to take care of my car. Thank you for doing such a great job. Betty H
Carole G.
5 out of 5
5/7/2020
Excellent customer service 10 Stars to Max
Michael S.
4 out of 5
5/7/2020
Very professional with a high degree of customer service. Delivered on his commitments.
Spencer G.
2 out of 5
5/7/2020
When I received my vehicle my oil life status had not been reset and after driving about 8 miles from the dealership my low wiper fluid light came in which once something that was supposed to have been filled during my service! After all of the issues I’ve had with this dealership with service I highly doubt any customers vehicles are truly given the proper checks and services they require!
William L.
4 out of 5
5/6/2020
I asked that the mod completion docs be emailed to me and Patrick graciously copied and emailed them to me making it easier to send them to the claim settlement website. I appreciate his extra effort.
Norman P.
5 out of 5
5/6/2020
100 % good people
John B.
5 out of 5
5/6/2020
Amazing work as always! Thank You!
James M.
5 out of 5
5/6/2020
Thank you as always
Amee C.
5 out of 5
5/6/2020
Great service all around!
Norman N.
5 out of 5
5/5/2020
I appreciate that your staff is organized as they carry out their work. Thank you for the service provided to my truck by Patrick and the rest of the staff.
Jacob A.
5 out of 5
5/5/2020
Steven Snarr did an excellent job today. I was completely satisfied with his service and the entire job the service department did. They also did a great job during these harsh conditions and dealing with COVID-19. The whole team did a fantastic job.
Christine C.
1 out of 5
5/5/2020
After having to call back 5/6 times from being hung up on or sent to VM so I'm definitely not satisfied with the customer service I received from the parts department, and costing me an extra $120 fixing something I didn't authorized to touch or fix.
Linda M.
4 out of 5
5/5/2020
Under the circumstances? It was great!
William W.
1 out of 5
5/5/2020
I saw that my truck was pulled out and parked, for over ten minutes nobody told me anything. After additional time passed, I asked what was going on, nobody could find the guy helping me. I don't remember her name but a woman finished checking me out, she said that there were maintenance concerns and they were waiting for the parts people to price out the recommended repairs. This has never happened before, any additional maintenance was always discussed before my truck was brought out front. When looking at the paperwork the additional work was priced out. I think she was making an excuse for the missing individual, I probably would have had the work done. Worst experience at your facility ever.
Richard A.
5 out of 5
5/5/2020
I am very happy with the quality of service that I received
Joshua H.
1 out of 5
5/5/2020
To much to fit in this little box!
Jason B.
5 out of 5
5/4/2020
Was fast and friendly

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