Krys did an excellent job for me today. Her professionalism and pleasant demeanor are top notch and ensure that I will continue to be a repeat customer.
1.5 hours for a 30 minute job is a litter irritating. Service and courtesy is very good.
Giles was a perfect employee. She was very polite and explained everything to my satisfaction.
Thank you Emmanuel, great job.
Jonathan was informative, helpful, and professional. Good service appointment
The service department is not honest.
The managers are never available.
The company does not take responsibility for their errors.
Super service makes it worth the drive down from Kingston. Much thanks to Jonathan Cork - pleasure to work with. Keep hiring people like that, and I'll keep coming back.
Jake was very helpful to me. I had an issue that was diagnosed around Christmas last year and was told the parts were on order and would get a phone call when they came in. I never got the call. I mainly came in for TPMS issues this time, but figured maybe the issue from Christmas can get fixed also at the same time. I had kept the diagnostic paperwork showing what parts needed to be replaced. Jake could have just said no, we have to order the parts again. But he went above and beyond to right a wrong, as he saw it. He found the parts were on hand and got the repairs done the next day. This research took about 20 to 30 minutes, in which he could have spent doing other stuff. Jake’s friendly demeanor, attitude, and customer service made me feel like I was being listened to immediately and put me at ease. He is a shining example of the personnel I like to work with. A few days before this, I had come in with the same diagnostic paperwork and was “helped” by a different service writer. I mentioned that I had an appointment originally scheduled for a diagnosis of the service shifter light. I told the person (don’t remember who, not Jake) I had the paperwork and about the previous diag at Christmas. Their response was basically to wait until I drop off the vehicle and deal with it then. I was not happy, to put it mildly, because I was not being listened to and felt like the person either just wanted to finish their paperwork and go home for the day or was busy and couldn’t devote the necessary time to listen to my situation. With that being said, I just wished I had been handed off to someone less busy or more receptive to listening to my situation. I did not say who it was because I would like for each person to self reflect to improve themselves and each other as a team. Also, I would like to commend the gentleman who has just started as a service writer approximately a month ago. When I first went in, he tried to help me out and realized he was in over his head and immediately got help. I think, over time, he will grow into a great employee, as he is a great person, from what little I saw. I know this was kind of long, but I wanted this to be helpful as a learning tool and not just a piece of useless junk. Thank you very much.
Max provided professional friendly service.
Kristyn Giles is the best!
On line reservations, not sure if they always work. 3 out of 5 is better than 50 percent. Almost passing, in school. Needs work
Johnathan was very curtious friendly and professional. I was very pleased with him and give him 10 stars.
Thanks for the customer service Jacob.
Troy is great. Communicated with me throughout my service. Explained in detail all that was being done.
Max showed excellent professionalism and was able to help me get a diagnostic without an appointment. Since it was a potential warranty issue, he called me back on Tuesday after speaking with the warranty company and got me all taken care of.
Emmanuel was awesome! Such a nice and caring person! Thank you so much!
Being more on top of what's happening and keeping the customer in the loop even when you reach a delay. Better communication.take care of when things are damaged there while you have the vehicle at your shop.
Max and the maintenance team did an excellent job and I am very pleased with the service provided.
Great service. But you should add a sign saying no shuttle service due to coronavirus
Jake was great. I'd ask for him in the future.
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