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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Stanley H.
5 out of 5
7/8/2020
He was very helpful and informative and polite
Kenneth L.
4 out of 5
7/8/2020
Although the wait was a little long, I was completely satisfied with the results
Paul M.
4 out of 5
7/8/2020
Kristyn is awesome!
Arlene S.
5 out of 5
7/7/2020
Good job
John M.
5 out of 5
7/7/2020
Jake went above and beyond with communication, and was able to get my truck fixed In a timely manner with the challenges of covid
Bryon B.
4 out of 5
7/4/2020
The service is always good, not sure why the oil got changed it had just been bone by you guys about a few weeks before. Just hope this don’t effect my extended warranty any way.
Richard M.
4 out of 5
7/4/2020
Quick and complete service.
Kevin D.
1 out of 5
7/4/2020
My appointment was at 10:45 and didn't finish my vehicle until 3:45pm. Had other people come and left even before me. They broke and sheared off one of my bolt on the transmission. Got updated 2 times. I don't think I will be bring my car back there. If this is the kind of Service I get, I would not likely buy a car from your dealership.
Charmaine S.
4 out of 5
7/4/2020
While it took longer to get the part everyone kept me aprised of the situation
Kimberly H.
5 out of 5
7/4/2020
Emmanuel is awesome and so kind. Great experience!
Carrie C.
2 out of 5
7/4/2020
The entire experience was horrible and I would not recommend this dealership based on my unsatisfactory experience. My brand new Jeep was scratch and seat damaged and headliner has black marks on it above driver side. The entire time my car was in service accept the last week until after I called and complained there was a huge lack of communication. The transmission had to be replaced in a brand new Jeep and I was waiting for a call when it arrived. It was two days after it was received and already in the vehicle and me calling that I found out about this and it was not from my service Rep. I have filed a complaint and will be calling the service manager
Iva S.
1 out of 5
7/4/2020
This is second time to fix problem with heater on drivers side. Still not fixed. I was told by Keys that I will have to leave it for 3 to 4 days. If you can't find the problem then if I have to leave it. I should be provided with a rental car.
Lynn P.
5 out of 5
7/4/2020
Exceptional service thank you!
Jan B.
5 out of 5
7/4/2020
Great job by Emmanuel
Richard T.
4 out of 5
7/4/2020
Courteous & flexible. Changed direction of appointment for reason. Thx
Abigail Q.
4 out of 5
7/4/2020
He Was A Very Helpful And Understood What Needed To Be Done
William G.
5 out of 5
7/3/2020
Krys facilated the appointment perfectly. Everything that needed to be attended to in the service dept. Was. Thank you
Wendy B.
1 out of 5
7/3/2020
The button I said did not function right is still not functioning right. It's the button for when you stop & when the button is turned off or on it still turns off. I would like this button to turn off when I want to off.
Ray H.
5 out of 5
7/3/2020
We were very happy with the way Emmanual helped us with the service needs for our Dakota pickup. We hope we will be able to work with him in the future. Ray H
Shala C.
5 out of 5
7/3/2020
Emmanuel was very informative, helpful and provided information and options for services. Will prefer to work with him in the further and will be going back.

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