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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Jeremy J.
4 out of 5
2/16/2018
Thanks Jim
Terrance W.
5 out of 5
2/16/2018
Tyler charawell did a great job ensuring everything I asked for was done great service experience!
Toby M.
5 out of 5
2/16/2018
Great service! Krys is awesome!
Leland And.
2 out of 5
2/15/2018
First, service and personnel were fine. Just wanted send a note that it would be nice if there was a decaf coffee choice available in the waiting room. Small thing, but if possible, it would be great. Thank you for the good service. L. Leader
Paul S.
4 out of 5
2/15/2018
I mentioned to Tyler that I was headed out of town for the weekend after my oil change and Tyler did an outstanding job of getting me checked in quickly and the turnaround time to complete the oil change was lightning quick. Probably the quickest I have ever been in and out for service.He took the time to update me on my service history and gave me a pamphlet on suggested maintenance schedule for my truck. He seemed to be very positive and actually cared about providing good customer service which was refreshing.
Ray D.
2 out of 5
2/15/2018
Tyler was great, friendly, courteous and professional, the coffee was good and free Wi-Fi to boot! The only issue was that my scheduled "one hour" oil change took over an hour and a half. Please "don't over-promise and under-deliver". Nevertheless, I'll be back. I'd give Tyler a 10. Thank You
Dan A.
5 out of 5
2/15/2018
As always excellent service
Ira A.
4 out of 5
2/15/2018
Garrett was great to work with. Especially putting up with me. ????
Rebecca W.
5 out of 5
2/15/2018
Thank you
Robert M.
5 out of 5
2/15/2018
I respect your advice and your opinions. Thank you!!
Jesse W.
1 out of 5
2/15/2018
E-brake was not working. Picked up the car and e-brake still does not function. Waiting to what is done about this.
Kelley D.
5 out of 5
2/15/2018
Kristyn was very personable and helpful. She was able to process my paperwork and get me on my way even when I was hours early for my appointment. Thank you.
Michael S.
4 out of 5
2/15/2018
Excellent service, and not too long of a wait. Well done!
Matthew C.
5 out of 5
2/15/2018
James cannon was excellent.
Michelle B.
5 out of 5
2/14/2018
Very knowledgeable information that the staff provided. Thank you!
Mark B.
4 out of 5
2/14/2018
Kristyn has been wonderful to work with. I realize she went to bat for me as she worked to try to correct the sensor problem on my Ram 1500 truck. She communicated well, was courteous and very professional. A great employee. Thanks, Mark B
Kyle F.
2 out of 5
2/14/2018
People at the dealership were fine and helpful, dodge help desk was the worst. I hope to never have to deal with them again. West hills did their best I guess Saturday was fine but Sunday was terrible not have a service manager in to approve anything.
Donna W.
4 out of 5
2/14/2018
Timely and complete.
Frank C.
4 out of 5
2/14/2018
Other than a miscommunication about cost from previous advisor, Tyler was great...treated me with respect and a little humor (going to Toyota?) But I was passed to another advisor which made 4 total for this repair...
Rick R.
5 out of 5
2/14/2018
Thank you.

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