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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Sidney J.
5 out of 5
2/20/2018
Great customer service from start to finish.
Lora Z.
4 out of 5
2/20/2018
Krys was fantastic she represents your business well my vehicle is in perfect running condition I will trust you with my vehicle anytime :)
Kyle H.
2 out of 5
2/18/2018
Gene was fine but I am still very upset that my key thru no fault of my own broke on my two month old car and I'm being told you guys don't make sure customers get working to be on there brand new cars.
Christie S.
5 out of 5
2/18/2018
It was great
Jennifer M.
5 out of 5
2/18/2018
Tyler did an amazing job!
Edward M.
5 out of 5
2/18/2018
Paul was very professional and a pleasure to work with. Thanks for everything
Richard K.
5 out of 5
2/18/2018
Tyler did an excellent job reprrsenting West Hills Service Department. He is a keeper for your staff.
David E.
3 out of 5
2/17/2018
Thanks. Paul was very knowledgeable, and found a safety defect (dry-rotted tires) I hadn't noticed. He also saved me money on parts and service I needed.
Caitlyn F.
5 out of 5
2/17/2018
Awesome fast friendly service
Janet E.
5 out of 5
2/17/2018
He is always so pleasant. He also speaks clearly in terms I can understand. Big Smile and very helpful. Thanks
Sean W.
5 out of 5
2/17/2018
Garrett kept me well informed daily with the status of my vehicle. Couldn't be happier!
Pamela H.
5 out of 5
2/16/2018
Tyler was great and attentive.
Al H.
5 out of 5
2/16/2018
excellent service
Melody O.
5 out of 5
2/16/2018
Tyler did an awesome job.
Sandra K.
4 out of 5
2/16/2018
I wish there were better signs to show where to check-in for service. It is confusing for new customers (like me) to know which desk is the right one.
Derrick D.
2 out of 5
2/16/2018
Everything’s was great but of late, I don’t feel like the service technicians are adequately troubleshooting or diagnosing my vehicles. Twice I’ve brought my Compass in and service techs reported “all good” but the computer threw 10 codes but they couldn’t get the crankshaft position sensor to act up. Each time I drove it away the car would significantly drop power when accelerating and I was forced off the highway several times. I did some research and then brought the Compass in one last time and just requested the sensor be replaced - all good since then. Now I’ve brought in the Towne & Country and while its been making noise somewhere in near the timing belt (likely bearings going bad somewhere) the techs couldn’t source it and say “it went away” yet I got to listen to it during my 30 minute drive home. Feels like I’m just waiting for something bad to happen now. People there are great, but I’m questioning technical expertise.
Val F.
1 out of 5
2/16/2018
Did not get the things I asked for. Key did not work.
Donald N.
5 out of 5
2/16/2018
Great job, even done timely and before my appointment to help me get grandson to wrestling match on time. Very friendly.
Kelly M.
2 out of 5
2/16/2018
I loved working with Garrett.He was awesome!! But the prices are crazy high.
Joshua R.
5 out of 5
2/16/2018
Tyler was attentive and provided great customer service!

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