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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Via F.
2 out of 5
2/24/2018
Can a supervisor or Manager for the service department contact me asap????drop off my vehicle this morning at 730am for the problem, paid nearly $400 dollars and get there after work to pick up and check the problem wasn't completely fixed. I wasn't a call back from a manager pls. Thx via
Ron T.
3 out of 5
2/23/2018
Lost key remedied by West Hills in less than an hour. Fine service!
Sean S.
5 out of 5
2/23/2018
Clear information- quick service time- knowledgeable and pleasant service advisor!
Edward M.
5 out of 5
2/23/2018
Thank you, Paul. Very professional.
Adam T.
3 out of 5
2/23/2018
Volunteered tire rotation and new wipers and had these done in addition to the routine oil change. I wouldn't have thought to ask about those additions. Thanks...
Marissa C.
5 out of 5
2/23/2018
Garett was very pleasant and welcoming!! My husband and I are new to the Jeep world and he truly helped educate us . He will definitely be the person I will be dealing with every service!! Excellent place and amazing staff!!
Sean M.
5 out of 5
2/23/2018
Tyler charawell was phenominal when it came to customer service. Really awesome stand up guy and worked hard to get me back in vehicle as quickly as he could. He needs a raise for his outstanding professionalism and customer service. Definitely will be coming back to get services done by Tyler.
Edward S.
5 out of 5
2/23/2018
Other than a longer than expected time factor All was a good experience
Krystal M.
4 out of 5
2/23/2018
I am sooooo thankful to you. You were able to reschedule last minute and still get me in. You did an amazing job and I couldn’t be happier. Hank you very much
Robert K.
5 out of 5
2/22/2018
Excellent customer service thank you
Robert H.
5 out of 5
2/22/2018
Very satisfied with service on my Dodge truck. Thank you very much.
William T.
1 out of 5
2/21/2018
I know there are aftermarket parts on my truck but I dropped my truck off for over a week. A week to track down an electrical problem is more than enough time even without wiring diagrams. My issue was not resolved and I’m not at all satisfied. I am a chiller and generator technician and if I went to my boss after having a unit for 8 days and told him I couldn’t fix it I would be looking for a new job.
Gregory G.
2 out of 5
2/21/2018
We were very happy with everything, just need a cold weather cover still and word on when our running boards are due in. No one in service was able to help us, but overall we are very satisfied with the help we have received from everyone. I will email Cody re: the two items in question. Thank you! Greg
Robert K.
5 out of 5
2/21/2018
Great service. Appreciated good communication and timely repair.
Phillip C.
2 out of 5
2/21/2018
It was the worst experience I have had to deal with in long time between the dealership and Chrysler I had very little help with the problem with my vehicle that was still under warranty was on the phone 4 plus hours and I didn't get updated calls had no car for the weekend it was in the shop
Alicen R.
4 out of 5
2/21/2018
Kristyn was great she went right out and inspected my vehicle and let me know as soon as she was finishing up she always had a smile and a great sense of humor hope to see her again.
Jennifer D.
3 out of 5
2/21/2018
The service was fine but I wouldn’t have had to come in if they had assembled my car correctly at the last visit.
Sean R.
5 out of 5
2/20/2018
Good customer service????
Tina W.
5 out of 5
2/20/2018
Service staff is always helpful,and timely.
Michael M.
2 out of 5
2/20/2018
Kristen did a good job, however I was not impressed with the fact that your parts dept. Had to order all the parts rather than having them in stock. I was not happy getting a jeep compass for a rental rather than something more comparible to my Hellcat.

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