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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Steve C.
1 out of 5
3/6/2018
My problems and issues didn't get resolved.
Jaleesa C.
1 out of 5
3/6/2018
I was told that my repair was going to take 2 to 3 hours max... it turned out that my car was in service for 4 days and I had to find last minute transportation for my kids to get back and forth to school and to take care of the errands I needed to attend to. It was extremely inconvenient. Each day I called to find out the status of my vehicle with no information related at all exempt for being told my service rep, Krys, was not in... extremely frustrating.
Timothy H.
5 out of 5
3/6/2018
Everything was as promised and professional. Thanks Nate
Maury B.
5 out of 5
3/6/2018
He is the epitome of what Chuck Hazelwood meant to this community
Clay S.
5 out of 5
3/6/2018
Quick and easy thank you
Cara M.
4 out of 5
3/6/2018
Mr. Tucker was able to get my vehicle in, completed, and answered all of my questions in an hours time including the tire repair that I needed. I appreciate the quick work and his attention to detail. Sincerely, Cara M
Myron H.
1 out of 5
3/6/2018
Work wasn't done due to the specialist water leak person being I'll. Not Paul's fault but still frustrating after waiting 2 months for this appointment. Maybe another leak person should be hired or he could be there more than once a week since apparently Jeeps leak.
Tara D.
4 out of 5
3/5/2018
Tyler had excellent customer service and was super polite. He made my visit to get my oil changed a great experience. He answered all my questions and even printed off new tire quotes.
Christine S.
5 out of 5
3/5/2018
Great follow through and very curtious
Carlos A.
4 out of 5
3/4/2018
Jim Cannon provided us with EXCELLENT service!! He kept us informed & updated on the progress of the repairs. However the shop service was not up to par: no quality check on work performed, vehicle was returned back within minutes and took a week to get it back. The purpose of our visit was to install a back up camera.
Michael G.
5 out of 5
3/4/2018
Thank you for being able to get my car in so quickly!
Serena S.
5 out of 5
3/4/2018
Thank you so much for the great service!
Mark S.
4 out of 5
3/4/2018
Gene is excellent to work with!
Scott M.
1 out of 5
3/3/2018
I have an intermittent problem with Bluetooth dropping during calls that I was told nothing could be done until it completely fails. I didn’t find this to resolve my issue at all and I consider hands free calling a safety concern. There is plenty of people experiencing similar issues on the internet. I was also surprised to find out my bumper to bumper warranty did not cover the temperature controller that needed to be replaced. So far the likelihood of buying another vehicle from your dealership or Dodge/Chrysler/Jeep is not very likely.
Sam M.
5 out of 5
3/3/2018
Very professional service advisors. Explains everything in detail.
Shannon M.
5 out of 5
3/3/2018
Yes very!
Adam T.
5 out of 5
3/3/2018
Great service, as always
Christopher Z.
5 out of 5
3/3/2018
I have always enjoyed working with Mr Long whenever I have to get service to my vehicle, he’s always very helpful and informative.
Lori W.
5 out of 5
3/3/2018
Great service as always!
Mark S.
4 out of 5
3/2/2018
You’re right Krys, the brakes feel much better. All done in an afternoon too. Thanks!

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