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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
David J.
5 out of 5
3/2/2018
She did a great job. Very friendly
Michael C.
5 out of 5
3/2/2018
Paul Long is an excellent service advisor ! You r very fortunate to have on your team!
Suzanne B.
5 out of 5
3/2/2018
Paul always provides me with outstanding customer service. I completely trust him.
Bryce W.
4 out of 5
3/2/2018
Very professional. He took the time to explain the issue and print off a diagram to show me the parts that failed. Great service!
Val F.
1 out of 5
3/2/2018
Every time I bring my car to your service station, there is something wrong with it afterwards.
Karen J.
4 out of 5
3/2/2018
Nathan handled everything so smoothly and very nice. You hired someone who understands the concerns customer have And follows up to let you know how service is going. Please make sure you let him know the good job he is doing
Morgan M.
5 out of 5
3/2/2018
everyone is always so professional and thoughtful and helpful. It's a pleasure doing business with you
Sharon K.
5 out of 5
3/2/2018
Very good
Carlos C.
5 out of 5
3/1/2018
Nathan did a great job answering all my questions and was very knowledgeable.
Anthony J.
1 out of 5
3/1/2018
Why was my truck driven over eight miles. Looked like it was driven like a race car. Changed the water pump. I was about an 8th of a tank of gas gone. My G2 cover over the bed was opened. It only opens like that when jumping over bumps. Or somebody opened it. The recall for the gear shifter transmission issue was not addressed by you. A friend of mine took his 2014 3500 in and was told that they checked his and did an update to software to fix it. Why was mine not done. I was told there was no fix to it last Saturday when I was getting my oiled changed. So why is someone telling other people they have a fix for that. When my truck was delivered to me the paper work was just handed to me and was told yep they got all the plastic out. This is the worst experience I have ever had at your dealership. It is like your counter people have no people skills. What happened?
Christopher L.
1 out of 5
3/1/2018
You could start by sending this message to the right person... Sue who brought the Jeep in for service! #1. When I made my appointment, I was not told that Paul was my advisor. I walked through the service doors, stood around for over 5 minutes and not one person, welcomed me...didn’t even make eye contact! Finally, after leaving and coming back in, Khrys came over to help me. You need more women in your front service center..will see if anything is different when I come back in next Thursday for more service!
Toni S.
4 out of 5
3/1/2018
10's all the way across so bored
Connor W.
1 out of 5
3/1/2018
When my vehicle was returned to me, my back floor man was folded with tools laying in the back. There was dirt everywhere and my dashboard had scratches left in it.
Israel V.
4 out of 5
2/28/2018
I stopped by w/o appt. I was scheduled in less than 5 minutes It took about an hour. Excellent. The only Concern is I would really like to have a car wash instead of having to go to Bremerton. I have to go out of my way to get my truck clean If I had time, I've used the service & with an upgrade my car is sparkling. Otherwise excellent.
Katherine R.
5 out of 5
2/28/2018
Nathan is always a wonderful help. He has a good, upbeat attitude and keeps me updated on my vehicle’s progress. Much appreciated.
James M.
4 out of 5
2/28/2018
Kristin giles was awesome. We took our car in for service in Ga. While waiting on parts we were moved by the military to washington. Kristin put us in touch with chrysler customer care who ended uo helping pay for the cost of the repair since it should have been repairef in ga unfer the warranty. Overall excellent experience.
Marcia W.
4 out of 5
2/28/2018
She was courteous. Explained what was to be done and gave an estimate for cost and time it would take
Roger D.
5 out of 5
2/28/2018
Kristyn Giles made our service painless and kept us well informed about our service. I appreciated the calls to inform us where we were on completeing our service and when we could pickup our van.
Michael P.
5 out of 5
2/28/2018
I have never been treated with anything but respect when I come To you
William M.
5 out of 5
2/27/2018
Good job. Polite.

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