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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Lawrence L.
5 out of 5
3/9/2018
Kris did a superb job and I appreciate her terrific customer service.
Robert C.
5 out of 5
3/9/2018
Excellent service from Paul and the team in the Service Dept.
Thomas M.
5 out of 5
3/9/2018
Thank you for the great service!
Daniel M.
5 out of 5
3/9/2018
Service was polite professional and on time. Great job.
Wendy P.
4 out of 5
3/9/2018
Garrett was awesome, friendly and kept me informed as to what was going on. So far so good with repairs. ????
Michael D.
5 out of 5
3/9/2018
Jim provided excellent support
Wendy W.
5 out of 5
3/8/2018
Great service
Sierra S.
1 out of 5
3/8/2018
My car was never fixed after I had t at the shop overnight and for an entire day. I had specific instructions.
Melanie S.
1 out of 5
3/8/2018
I figure that if I make an appointment for my vehicle that it would be completed within a reasonable time. When I used the text message service team no one responded so I had to call. I get that you get busy but that is the point of me making an appointment. Also if there is a possibility of having to completely replace the part there should be one nearby available if needed. So I've now waited the 3 hours + it took to diagnose the problem and now another week for the part to come in.
Dave T.
5 out of 5
3/8/2018
I received great service, and my truck was ready sooner than expected. Very satisfied.
Alisha H.
5 out of 5
3/8/2018
Great customer service!! Thank you!
Rose S.
5 out of 5
3/8/2018
Excellent as always
Beverly A.
5 out of 5
3/8/2018
I am disabled and West Hills staff is always courteous and patient ...
Andrea V.
2 out of 5
3/8/2018
My service writer was great but I was told that it was going to take a couple hours and I waited from 9:00 to almost 12:30 to get my vehicle. I get that it is busy but when I go outside and just see it sitting there and I go and ask and am told that the service tech turned it in to the parts department thats a little frustrating. I think that better communication and updates on where your vehicle is or an update as to why it is taking longer would be called for and a way to ensure that customer satisfaction is taken care of
David M.
1 out of 5
3/8/2018
Forgot to reset my service reminder. Did not vacuum
Cathy B.
5 out of 5
3/7/2018
As usual everything went smoothly and within the estimated time and price quoted. We always trust our car to your service department.
Thomas L.
5 out of 5
3/7/2018
I am a long term customer and the service and assistance was fully up to my expectations. One of the reasons I keep coming back to west hills chyrsler
Jeffery V.
5 out of 5
3/7/2018
Garrett is always awesome & professional! Got parts on order that fix problem! Garrett keep me informed every step of the way! I always ask for him when need any service on my Jeep!
Charles O.
2 out of 5
3/6/2018
While I have enjoyed working with Jim I am sad to say that my service from West Hills was extreemly poor. Please review my records and you will see that it took months for my pickup to be fully repaired. And I was beyond disappointment when West Hills had the audacity to attempt to recharge me $100 for repairing what they had not done right the first time. I was also out of pocket for a car rental and without a car for this very substandard service time. I must repeat, Jim was good to work with.
John C.
5 out of 5
3/6/2018
quick and early service!

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