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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Thorsten B.
5 out of 5
3/22/2018
Everything went well and was handled professionally ????
Elaine G.
5 out of 5
3/22/2018
Always very pleased with the service!
Dave M.
4 out of 5
3/21/2018
Jim was organized and knowledgeable. I purchased my 2014 Dodge RAM 2500 truck from another dealer and wanted recall items addressed and a check engine light diagnosed. The shop determined it was a $1,000 sensor module and recommended replacement. I will take that report back to the General Manager at Infiniti of Lynnwood and have them complete the repair. My only suggestion is have your cars washed and vacuumed after service is completed.
Paul L.
1 out of 5
3/21/2018
I have taken my 2015 Ram 3500 diesel back twice after having the water pump replaced for the recall because I have have the low coolant light come on. My complaint is not that I had to take it back, its that West Hills did not warn me that this would happen. When I brought the truck back the 1st time they told me that this has happened to quite a few of the waterpump replacements. So why not inform the customer this might happen. I would expect more from a 5 star rated dealer!
Justin P.
4 out of 5
3/21/2018
Gene is great! Always super friendly and super helpful. Knew more about Jeep wave than I as I didn't know Jeep wave would cover my tire rotation! Thanks!
Joel G.
5 out of 5
3/21/2018
very excellent service and friendly helpful customer service. very pleased
Paul G.
5 out of 5
3/21/2018
Thank you agsin
Pamela H.
5 out of 5
3/20/2018
Fast and very cordial.
Alvin W.
5 out of 5
3/20/2018
Very good service as always
Jeffery W.
2 out of 5
3/20/2018
1st - I was not called when the work was completed. 2nd - When driving home from the dealership my van continued to make the noise that I brought it in for. So now I have to make another appointment and deal with the stress and headache of being without my vehicle for another day.
Mark B.
4 out of 5
3/20/2018
I was really happy with the communication. He did a great job letting me know what was going on with my truck. This dealership sets the bar for communication.
Mark F.
5 out of 5
3/19/2018
Very informative explaining everything. Polite and not pushy at all
Ron B.
5 out of 5
3/19/2018
I am very pleased with the excellent customer service I received from Jim Cannon. He was great at keeping me informed and updated. The job was done sooner than expected and cost less than expected. Thanks again for fixing my truck. Good job! Ron B
Shelby S.
5 out of 5
3/19/2018
Tyler was amazing and super helpful! I will definitely recommend his awesome service!
Greg M.
5 out of 5
3/18/2018
Mr. Cannon did an excellent job, was very personable, polite, and kept us updated on the progress of our car repair. We enjoyed working with him, and we thank Him for his friendly personality and excellent customer service. Greg,and Tara McKinley
David S.
5 out of 5
3/18/2018
Krityn did a great job...thank you. She was very professional and made my appointment pleasant and helped ensure my return.
Adam G.
4 out of 5
3/18/2018
They did the work I brought it in for as well as rotated my tires for me and also took care of two recalls I had that they didnt plan on doing when I made the appt. But they got it all taken care of and it went very smoothy.
Nick C.
5 out of 5
3/18/2018
Everything went very well,very satisfied with the service.
Shannon B.
2 out of 5
3/18/2018
Oil change took 2 hours!!
Robert C.
5 out of 5
3/17/2018
Jim provided excellent customer service and communication while my truck was getting service. I really appreciate his efforts, tell him thanks!

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