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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Christine W.
2 out of 5
7/27/2018
I wish I had been told about the charge for my brakes bring checked. I was not informed about this charge. This was unexpected for a vehicle still under warranty. The service was fine but I wish I had been told so that I was prepared for the cost and could have financially planned for it!!
Kevin M.
3 out of 5
7/27/2018
Lars indicated which filters and fluids were ready for replacement without trying to upsell any item.
Jason T.
4 out of 5
7/27/2018
Lars is a top-notch professional. Although I Did not purchase my vehicle at West Hills, I am glad I took it there for servicing.
Dave S.
5 out of 5
7/27/2018
Paul was great to work with. Very friendly and helpful. Service was even done early. Very pleasant experience during my visit today. Thanks Paul. Dave
Jan C.
5 out of 5
7/26/2018
Done sooner than expected. Love you guys.
Frank A.
5 out of 5
7/26/2018
Very satisfied with hos expedient and efficient service
Bob H.
4 out of 5
7/26/2018
As busy as Kristyn obviously was she still went beyond my expectations to make my visit pleasant and to keep me informed of what was done and any possible needs my vehicle may have in the future. She demonstrated outstanding knowledge and sincerity with a smile and friendly attitude.
Cynthia H.
5 out of 5
7/26/2018
She was courteous and kept us sufficiently updated on the progress of our car. We appreciated working with her.
Robert H.
4 out of 5
7/26/2018
service completed ahead of promised
Bryan M.
3 out of 5
7/25/2018
Came in for my appointment at 9 am, was told my truck should be ready by 11:30 but they had it done by 10:30.
Elisa E.
5 out of 5
7/25/2018
Garrett Labelle is great to work with! Reliable, responsive & patient with my inexperienced car questions- he helps me feel confident making decisions regarding my Durango. I request him by name for the consistent great service he offers. He probably deserves a raise!
Michael D.
4 out of 5
7/25/2018
Very pleased - already took the survey today
Susan A.
5 out of 5
7/25/2018
Friendly and efficient service person. Quickest oil change appointment ever!!! Thank you!
Carol B.
1 out of 5
7/24/2018
Since the service on my vehicle I have warning icons popping on, “check your gas cap”, gas cap on properly, windshield whipper fluid (not empty)...
Emmett A.
1 out of 5
7/24/2018
When the part was purchased I was told installation was going to be approximately $450. It ended up being $526 which is nowhere close to $450 I would like to see an itemized breakdown of the installation cost. If I had gotten the estimate in writing I would be asking for a rebate
David R.
5 out of 5
7/24/2018
Kristyn was very nice
Israel V.
5 out of 5
7/24/2018
Kyle was very efficient & courteous. Very professional.
Bradley F.
5 out of 5
7/24/2018
Excellent service as always. I would never ever even consider taking my RAM1 1500 anywhere else. The entire service department at West Hills Chrysler, Jeep, Dodge and RAM is stellar.
Michael I.
3 out of 5
7/23/2018
Sharp guy, Kyle is. Attentive. Nice change from previous visits.
Jeffery D.
1 out of 5
7/23/2018
My driver side mirror was damaged during the time my truck was in your care. I was told it wasn’t done during that time and I just happened to notice it when I was driving away. When I pointed out that the pre-inspection does not note the damage to my mirror, the “black shirt” told me there was no way he could have noticed it. I understand the frustration, but I will not be satisfied until you make this right. Police and insurance steps completed, waiting to see what service manager says tomorrow.

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