West Hills Chrysler Jeep Dodge Auto Repair Service

Good job

Hard to comment when the GM is part of the problem. Poor communication in every department.

Upon payment, and 1st start up, a very noticeable whining noise was noticed. Garrett took notice and immediately drove it back into the garage for a mechanics impression and it was determined that the newly installed fuel filter was defective and would have to be replaced. Unfortunately, we're traveling back and forth from Sequim so it was highly disappointing to find that a brand-new installed unit was bad out of the box. However, Garrett is working to resolve the issue soonest possible. On the flip side I'd recommend that Corporate Quality take a deep dive review of new component manufacturers as this is the 2nd time in less than 30 days we've had two different brand new fuel system electrical components fail immediately after installation in our two different 2004 Grand Cherokee's at two different Chrysler Dodge dealerships. There's obviously a problem with Chrysler's Quality Control of procured units (something Garrett has no control over) and Quality Control of sub-tier supplier components is something I'm highly familiar with having spent the last 18 years of my working career dealing with for the Aerospace Industry. Just a thought....

Job done well on a timely manner. Thank you.

He was quick to meet me when I pulled in today I wasn’t even out of truck and the truck was ready on time thanks

Excellent like always thank you Becca Wilson

Thank you Kyle!

Paul did a great job handling my truck. Very informative about the process and timeline for completion. Very customer oriented.

I was treated warmly and respectfully and am grateful for all Paul's help..

Thank you, Paul ... and I was especially pleased to see how you made a point of helping others, also!

Very pleasant

I was in from out of town and Lars was very helpful.

This guy should be running things. Promote him now you fool!

Very quick and well priced

He was Johnny on the spot, got me in did service and rotated tires in under an hour, i was pleased. Thank him for me

Waited over 30 days for an appointment on a recall. Service ‘tech’ said that I could use the cruise control while waiting for the appointment. Really? The recall notice said not to use the cruise control. It could cause serious damage, injury or death. Great advise. You guys ****. I used you because I didn’t want to drive to Tacoma. I always recommend people go anywhere to buy or get service besides west hills. But, thanks for asking. Again, I do not like your dealership.

Kristyn is the best! 10 all the way.

Job well done by all of you!

My visit was for a software update. My vehicles update was completed and the procedure was explained, I was ask if I had any questions to which I answered no.The experience was great.

Great job! Thanks.