West Hills Chrysler Jeep Dodge Auto Repair Service

OK

The agent and entire staff was very friendly even though they were quite busy. They did a great job I will return Jeff

Paul is always friendly and professional! He helped me with questions I had and was thorough in his answers. I always appreciate the information he shares and the timeliness of the information regarding my Jeep Wrangler. I will continue to use West Hills Jeep for the service of my Jeep! ????

Lars did a great job. Made sure everything was taken care of and even brought the car up to the curb.

Lars was awesome! Other than his freakishly large head, he was pleasant and made me feel at ease with my vehicle! Thank you Lars! Thank you West Hills service department!

He was very friendly and helpful. I had something in my tire and he made sure it was taken care of along with my oil change

Lars kept me informed via cell phone about all that was happening and told me about my air filter so it could be changed before I got my truck.This was a most satisfying experience this time.

Lars was very helpful. He answered all my questions and was very timely in his work. THANK YOU LARS!

I was accomidated for very nicely. Thanks

Done quickly and efficiently

James was personable and courteous.

great customer service. fast, efficient

Took jeep in for electrical work. Work completed satisfactory but radio no longer works. They asked me to reschedule to bring it back in. Radio worked when I brought it in the first time. I expect NO charges when I bring it back in.

I was very pleased with my experience with Lars. After several somewhat unpleasant experiences with other dealerships, Lars (& everyone else I spoke with at this dealership) was something of a breath of fresh air. :) Lars was able to easily answer my questions about my service coverage that seemed to baffle others and provide me with excellent service. I appreciated the positive, pleasant attitude of everyone I spoke with.

Kyle was awesome , you have a great employee . You should be proud to have him on your team . Very satisfied with Kyle .

Paul is always aware of what is needed for my Nitro, and keeps me informed when anything else is needed to be repaired.

Kyle went out of his way to resolve my issue with the oil leak after I just left from an oil change at Westhills. Assisted me with getting a tow truck to tow my truck back to Westhills, and got me a rental car. Kept me updated as to the status of the issue and repair.

Paul Long was incredibly rude and misunderstanding towards the questions and concerns we had regarding the $60 diagnostics fee. I was informed that my vehicle would not be worked on and touched until August 7th, so a reduced $120 down to $60 fee, is not reasonable for anyone. I was not informed of such fee or asked for an approval. Once we went to the service department we were expecting a mature compromise for this unfair fee, and we did not want to pay for it, considering a lot of other mechanic shops offer free inspections and diagnostics. We know because this is not the first time ive had to take a car to a shop. We were discussing this to Paul until he got upset, said “You people are something else.”. He then grabbed the key, tossed it on the desk and told us to leave. I asked what his name was, told him thank you for nothing and then went on to install the car battery. Minutes later he came over, greeted us with a handshake and gave us his “sincerest” apologies. I now quote “sincerest” because of this customer satisfaction survey, giving me the reason to assume he knew we would complain and he’d be in trouble... especially when i asked for his name.

Fast. Efficient.

Always helpful.