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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Sherrill C.
5 out of 5
8/21/2018
Very professional and personable
Alex D.
5 out of 5
8/20/2018
Lars was very professional and answered all of my questions.
James O.
1 out of 5
8/19/2018
They couldn't take drain plug off so Garrett was supposed to call me back and set up appointment with mechanic. It was your tech who tighten it last visit.
Penleigh M.
4 out of 5
8/19/2018
We had a great experience with Lars. He was good about calling when the van was complete and explained to us what was found and needed to be fixed. We will be making an appointment for that soon.
Lee B.
5 out of 5
8/19/2018
Lars did great ,quick ,friendly and timely.
Norman S.
4 out of 5
8/18/2018
Pretty dog gone professional, from the service, to the verbal courtesy, all the way down to the snacks in the customer lounge. And you guys caught the recall issue up front which was pretty impressive . As a former Federal Agent, I have an appreciation for professionalism.
Stacey M.
4 out of 5
8/18/2018
Very friendly and knowledgeable.
Tara B.
5 out of 5
8/18/2018
Service was great!
Rachel K.
5 out of 5
8/18/2018
Paul went above and beyond to help me with an issuer and to get coverage with a warranty. I greatly appreciated his help and professionalism.
Larry M.
5 out of 5
8/18/2018
He was a very pleasure to work with you did great service very friendly and very cooperative understood my concerns and needs
Robert C.
1 out of 5
8/17/2018
No vehicle inspection sheet was given to me at the time of payment. I had questions on the price of the oil change. Was told I would get a call back about these questions but I have not received one at this time. Bob Carter
Christine B.
5 out of 5
8/17/2018
The service team did a great job taking care of my Pacifica. Kristyn was particularly helpful and went the extra mile to assure the administrative process went smoothly and all my questions were answered. Thanks for the great service today.
Christopher Z.
5 out of 5
8/17/2018
The staff was fast, fair and awesom!!
Amy H.
5 out of 5
8/17/2018
Paul was friendly and very helpful. He took time to show me a few tips and tricks on my new car.
Mark G.
2 out of 5
8/17/2018
Twice in a row, your “safety” inspection failed to indicate a safety issue. The first time a burned out brake light was missed, plus my oil was low a week later after oil change. When I called about it, I was told diesel trucks go through more oil. This time a had a front headlight out, but again it was marked good on inspection. This time I was told that he noticed it but did mark it as such. I had the guy call to find out why, the person doing the inspection said he must have missed it. Plus I looked under the hood and my air filter box is covered with dust and no smudge marks indicating that it was removed to check, however it was marked sat on inspection. In fact I just took a break from writing this and checked it my self. I took two pictures. No way was this inspected because it’s very dirty. It’s obviously that safety inspections are not performed, just filled out to please someone in the company saying we are concerned about our customers safety and the reliability of their vehicles. Very very disappointed.
Anthony L.
1 out of 5
8/17/2018
My truck still isn’t done waiting for yet another appointment to get it in to have fixed this will be my 4 th appointment for this issue
Frederick J.
5 out of 5
8/17/2018
Good job All! Thanks Lars.
Michael H.
1 out of 5
8/16/2018
Oil change was not done. Check engine light still on. Engine still knocking. Dealt with immediate issue, but none of the scheduled issues.
Patricia C.
5 out of 5
8/16/2018
Garrett was friendly and professional.
Lawrence K.
4 out of 5
8/16/2018
Courteous, and addressed my question in a timely manner. He made me feel that my business and the fact that I chose west hills was appreciated.

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