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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Laurie H.
5 out of 5
8/25/2018
Your service department was quick and super friendly. They were able to help me with my scheduled services and a couple of extra requests. Thank you!
Stuart K.
4 out of 5
8/25/2018
Kristyn did a wonderful job. My only concern that will prevent me from returning is the cost of the service. The huge markup on the parts and oil.
Vinton W.
5 out of 5
8/24/2018
Great Job
Katee B.
1 out of 5
8/24/2018
Second time bringing in car for clicking sound in front end after having front axel seals done. Was told it was a rock in my tire this time but it’s still happening. Will be taking car to another shop for evaluation. Also brought in car for abs dash light and tech was able to pull information with computer but was going to be charged $115 to tell me what it says. Will also be taking my car to another shop to have them read the code for free or less then your charge. I will be doing research on what mechanics in the area do warranty work as I will not be returning to your service department as this is the third time I’ve received service that did not fix the problem.
Richard B.
5 out of 5
8/24/2018
Great service and prompt! Thanks for continuing to warn our loyalty.
Richard C.
5 out of 5
8/24/2018
Great service, thanks!
Caleb M.
4 out of 5
8/24/2018
Kristyn was very helpful after she got us all checked out of the dealership after the service appointment. She helped me all the way out to the car with my two little ones which is greatly appreciated and goes above and beyond my expectations of service. Thank you so much Kristyn!
Gary P.
5 out of 5
8/24/2018
Other than taking much longer than expected, all went well, the work was completed, and everyone was very friendly.
William L.
4 out of 5
8/24/2018
I received a text message from Mr Paul asking me if I had any questions or concerns. This was a first for me, and much appreciated. Kudos for this fine service.
Shane Y.
5 out of 5
8/23/2018
Excellent customer service by Garrett Labelle as always.
John T.
4 out of 5
8/23/2018
Recall work was completed quickly and a quick and thorough diagnosis of a squeak just resulted in a new belt. Thanks
Timothy H.
5 out of 5
8/23/2018
Paul wa professional, courteous, and informative.
Andrew H.
1 out of 5
8/23/2018
Truck was in for factory water pump replacement recall. Was supposed to be done by 1730 Wednesday aug 22. It is now 1922 and I have not received a call saying its complete. I was needeing the vehicle tomorrow now I mist make alternate arrangemrns at the last minute.
James D.
5 out of 5
8/23/2018
Great
Mary B.
5 out of 5
8/23/2018
Jim has always been very helpful and courteous each time I come in, always going the extra mile.
Doneal P.
5 out of 5
8/22/2018
Lars is informed and flexible , pleasant and welcoming. He had the process completed ahead of time with excellent results. The project even though not very important was taken care of with kindness and professionalism. I would like to thank him as a valuable knowledgeable diplomat of your company. Thanks again!
Debra C.
5 out of 5
8/22/2018
She was very helpful and friendly
Robert A.
5 out of 5
8/22/2018
Well-run, professional service felt.
Sara A.
5 out of 5
8/22/2018
He was extremely kind and courteous, and got me in and out with no issues and no hassles!
Jari A.
2 out of 5
8/21/2018
I was treated like a second class citizen. Days to return phone calls. Parts not ordered as promised. Stalls. Delays. Terrible service from Jim and Mike. Mike even blew me off and made Chris finish up my car after car being there three weeks nits still not done because both Jum and mike didn’t order the parts. Chris was wonderful she is the only person who was if any assistance. Apparently my car situation was too complicated for Jum and mike and they didn’t want to deal with it. The frosting on the cake? I wrote a polite email to Cody Edwards the GM asking for help over a week ago and HE NEVER REPLIED!! What a bunch of inconsiderate horrible employees and GM. I literally HATE taking my car here and dread the TERRIBLE service every time. Three weeks of not ordering parts. Not returning phone calls. Broken promises and mistreatment. What a joke this place is.

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