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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Robert C.
4 out of 5
9/26/2018
John met me at the curb before I even walked into the building. Seemed eager to complete the recall on my Jeep Liberty.
Aandrew W.
2 out of 5
9/26/2018
I was sold services that was not requested nor consulted prior to being performed.
Garrett L.
5 out of 5
9/26/2018
Mr. Pasatiempo was an absolute delight! He is the pinnacle of customer service! Others could learn from his cheerful smile and his general demeanor. Thank you, Ricky! I recommend a big raise!
Susan W.
1 out of 5
9/26/2018
Issue was not resolved and I didn't get a call back as promised
Robert D.
2 out of 5
9/25/2018
John was great but latest map software was not installed and should have been. Also job was delayed because of other job. It took over two weeks to get an appointment not acceptable
Brenda L.
5 out of 5
9/25/2018
John went above and beyond to make sure the issues I had were handled in a timely fashion and the questions I had above accessories were answered. It was a pleasure to work with him and I hope to have him as my service advisor again with future visits.
Poasa F.
5 out of 5
9/25/2018
Courteous, friendly and professional all the way. Thank you John!
Anthony A.
4 out of 5
9/24/2018
My appointment was very good, I was happy to have my work done at your dealership.
Kevin G.
5 out of 5
9/24/2018
Good customer service.
Nathan M.
5 out of 5
9/24/2018
Quick, easy, painless, helpful.
Kevin M.
5 out of 5
9/24/2018
Very satisfied with are Challenger service, will definitely be coming back for more.
Jack W.
5 out of 5
9/24/2018
As always, another first class experience with West Hills Service Department!
David H.
5 out of 5
9/24/2018
Awesome experience, thank you.
George V.
5 out of 5
9/23/2018
I was early for my appointment. I was taken early. Thank You George V
Ron R.
5 out of 5
9/23/2018
Fast and courteous. Completed the recall on my truck in no time at all.
Steve D.
5 out of 5
9/23/2018
Best service department!
Ernest W.
1 out of 5
9/23/2018
Problem was not solved. Now have a 2012 Ram with 15,000 miles on it and cannot drive long distance because no one can say if safe to drive. Very frustated....
Camellia M.
4 out of 5
9/23/2018
I was texted, called and met in person with excellent service! I got everything I asked for!
Linda M.
4 out of 5
9/23/2018
Garrett is great. He totally understands my problem. Thank you Garrett
James C.
1 out of 5
9/22/2018
No tire warranty info was available. One tire did not have a valve cap installed.

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