West Hills Chrysler Jeep Dodge Auto Repair Service

Garret was very friendly and polite it was a very good experience today

John was very professional and courteous.

John was extremely helpful and made my concerns were addressed in a timely manner and went out of his way to take care of me

Jim was professional and courteous.

He did a great job. Thanks!

Great job

Staff & service always excellent! West Hills Jeep rules!

I bought a Jeep Grand Cherokee that from a small dealer in Tacoma. The test drive went fine and I bought it. On the way home, I discovered the horn didn't work. It was missing some relays and a fuse under the hood which were replaced. This caused it to start giving codes and running poorly. I came to West Hills Jeep because after some diagnosis, I found there was a short and the modules needed tested. When I gave the service advisor the information, my input was not taken seriously and I was told that diagnosis would be done for $115. Thankfully, the service technician found a module unplugged under the steering column and fixed the grounding issue. The service advisor called and told me that was fixed, but the throttle body assembly needed replaced. I asked if he was certain about this and he said he was 90% sure. I agreed to the repair. The new throttle body was put on and then I was told it took out the PCM. When I initially dropped off the vehicle, I told the service advisor that when the wires to the PCM were wiggled, I could get the car to stall. This was why I wanted the FCM and ECM tested. After paying the $970 for the ground fix and a new throttle body, I drove away in limp mode waiting on a new PCM. I contacted the service manager and surprisingly, he called me back. He said that he would look at the notes and get back to me the next day. That didn't happen. I have yet to be contacted. I requested from the service advisor and the service manager to hold the old throttle body for me because I wanted to bench test it. I asked for it today from the service advisor and was told it was discarded. This brings the story full circle. When I bought this car for my kids to drive, I wanted to try the dealer service before I bought a new Rubicon for myself. After this experience, I find myself not only not wanting to get any Chrysler products, but any products from the West Hills autoplex.

Thank you!! What would I need to do for my 90000 mile service. I had the oil changed and air filter done, but think I need more fluids changed out. Please send me a quote.

Richard went above and beyond what was necessary to take care of me. Great service.

Prompt courteous service. Completed much sooner than expected

No problem

I arrived to be told my service could not be done as arranged. The only reason I was able to complete the service was I was overheard by another service member who stepped in to help. I did receive a text to notify my vehicle was complete but no phone call. After picking up my car I found sharp plastic pieces protruding from the area around the steering wheel. Overall your service has been consistently poor for the last handfull of visits.

Very quick repair and phone notification. Thank you paul

Kristyn was GREAT! The woman deserves a raise!

Great help!

John did a great job going over the work done, what I needed in the near future and answered all my questions.

The issues that I brought my Jeep in for are still present

Kept me informed on everything and helped figure out ways to keep the cost down for the recall

She is an outstanding service advisor she's a keeper. John