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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Steven S.
5 out of 5
10/10/2018
Very friendly and fast service.
John W.
5 out of 5
10/9/2018
Mr. Parsons was very helpful and made sure we were satisfied with the repairs to our Journey.
Ray P.
4 out of 5
10/8/2018
My representative Garrett did a great job of informing me every stop of the process. I really appreciate his help and the professionalism of the dealership i as a whole. I will feel comfortable taking my vehicle to this location in the future. Thank you!
Leslie A.
4 out of 5
10/8/2018
Krystin was very helpful, my car took longer than expected and it was more expensive than I expected, however; krystin was very helpful and accommodating. I was very impressed with her customer service. I was scheduled for two days and it ended up 3 days, she handel d everything great.
Frank R.
5 out of 5
10/6/2018
Thanks for the great service guys.
Teresita N.
5 out of 5
10/6/2018
Thank you!
Deanna P.
5 out of 5
10/6/2018
He was polite and professional.
Patricia M.
5 out of 5
10/6/2018
Courteous employees in the Service Center
Katie M.
2 out of 5
10/6/2018
When I got in my vehicle to drive off after my service it smelled so bad inside like someone leaked diesel in the cab of the truck. I got a head ache from it. I suspect diesel got on the techs shoes and tracked inside to the drivers side floor mat. Maybe next time the service folks can be a bit more cleaner on my next visit.
Joseph W.
1 out of 5
10/5/2018
The technician performed a safety check neglected to find that the right passenger tail light was out and checked it off OK on all exterior lights. That is unacceptable and unprofessional.
Raymond P.
1 out of 5
10/5/2018
The light started coming back on after getting home. Still says the same thing. "Airbag system needs service"
Thomas C.
5 out of 5
10/5/2018
Excellent
Corliss J.
5 out of 5
10/5/2018
Ricky was professional and personable. I was pleased with my dealings with him, the wait time and my overall service.
Michael C.
5 out of 5
10/5/2018
Excellent service My service advisor Paul is the best ! You r very fortunate to have him!
William G.
5 out of 5
10/5/2018
None
Carl S.
4 out of 5
10/4/2018
Great service! Mr. Cannon was very professional throughout the whole process and kept me up to date on everything with my vehicle. He even went out of his way to get me a quote on some body work. The technician that worked on my vehicle also did a great job. That persons craftsman ship is evident in the fact that all areas where he would’ve had to remove components to fix the issue were all put together perfectly and tightly just like new. Very pleased with my service from west hills.
Thorsten B.
4 out of 5
10/4/2018
Everything went perfectly
Sandra R.
4 out of 5
10/4/2018
Kristyn was very communitive and explained everything,from the time it would take for the back order and other recommedstions for my vehicle. She was nice to work with.
Craig W.
1 out of 5
10/4/2018
I was not happy at all with the added charges when I had my truck Key replaced on my service service call two weeks ago
Bill B.
4 out of 5
10/4/2018
Paul was great, everything done on time, liked the wipers getting changed, thanks!

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