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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Anna H.
2 out of 5
11/11/2018
It was horrible! They put the wrong parts on my truck . I was there over Six hours waiting for them to resolve the problem. Total joke! Terrible customer service and communication between employees. I will never come back or buy from westhills again. And I have been a loyal customer for over 15 years. The whole Dealership has gone down hill dramatically.
Donald R.
5 out of 5
11/11/2018
Very friendly and timely service.
Mont B.
5 out of 5
11/11/2018
Garette did an awesome job taking care of me on this visit. It was super smooth for me to get my truck in and out. Great experience!
Robin B.
5 out of 5
11/10/2018
Friendly and professional service
Jeffrey C.
5 out of 5
11/10/2018
Excellent service by John!
Jon R.
5 out of 5
11/10/2018
John was awesome. Thanks
Richard S.
5 out of 5
11/10/2018
John was awesome! Very friendly and accommodating.
Norman H.
2 out of 5
11/10/2018
Was told couple of hours, was three plus. Never even spoke to Garret?
Kelly F.
4 out of 5
11/9/2018
John was amazing and worked with me about getting this repair complete that has been open since July 2018. I would recommend y’all look into replacing your service manager with John because the current service manager doesn’t take care of the customers that are having issues with his service department unlike John. John quickly addressed my issues and help me get it fixed!
Erich S.
5 out of 5
11/9/2018
Works was performed quickly.
Charles L.
5 out of 5
11/9/2018
Amazing service, great customer service. James was on the spot with real time updates and great coordination between warranty company and myself.
Juan B.
5 out of 5
11/9/2018
Good job
David A.
5 out of 5
11/9/2018
Garrett was very helpful and professional Thank you
Charles S.
5 out of 5
11/9/2018
Garrett Labelle’s service was outstanding. He listened to and understood the issues with our vehicle. He kept us updated. He was very courteous and helpful. He rates an A+!
Pamela E.
4 out of 5
11/9/2018
Once again the service and customer service at Westhills Dodge was unbelievable. Kris made sure my vehicle was fit in to a very tight and busy service schedule. I found nothing but kindness, professionalism and complete attention to detail during my visit.
Brandon A.
3 out of 5
11/9/2018
The only issue I had was trying to schedule an appointment by phone. I called yesterday around 4pm and stayed on hold until I was forced to leave a voicemail. Never got a call back. Today I called at 225pm and was told the scheduler went to lunch and call back in an hour. Called back an hour later and said they were still at lunch and to call back in 30 to 45 minutes. Called at 430 and was able to get right in. After that it was all great. I only had to call because I didn't know what package to choose as it was my first time scheduling an oil change and I wasn't sure what I needed.
Timothy C.
5 out of 5
11/8/2018
Thanks for your quick appointment and work.
Jacob H.
5 out of 5
11/8/2018
Paul is an excellent service advisor.
Richard L.
5 out of 5
11/8/2018
John did a great job for me, and I felt I was in capable hands. After the service was completed, he came out to find me in one of the waiting rooms - very nice that he did that, and timely service. Mike and his team are great to work with.
Matthew O.
5 out of 5
11/8/2018
Good service today. Thanks

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