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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
David S.
5 out of 5
11/14/2018
Great people. Great service!
Kristin V.
5 out of 5
11/14/2018
Ricky was very helpful! We appreciate the great customer service.
Garrett L.
5 out of 5
11/14/2018
Ricky is fantastic! A true representative of customer service! I believe he is an asset to your fine organization!
Alisha H.
4 out of 5
11/14/2018
Thankyou!!!!
Thomas J.
5 out of 5
11/14/2018
Couldn't ask for better service kept me informed.
Heather K.
5 out of 5
11/14/2018
Communication was great, love dealing with West Hills!
John B.
5 out of 5
11/14/2018
Totally satisfied
Rocky M.
5 out of 5
11/14/2018
James Cannon (Jim) was very honest through our car repair process and that is what I appreciated most! He was very diligent in providing updates-the good and the bad. The team went above and boyond to fix our mysterious car clicking.
Martin L.
5 out of 5
11/14/2018
Outstanding service
Carol K.
5 out of 5
11/13/2018
Ricky is amazing. Awesome customer service, in and out quickly.
Leif B.
4 out of 5
11/13/2018
Service was quick however my vehicle did receive an unexpected break. The service department was made aware of this and have taken actions to repair and replace the part.
Jeanette M.
5 out of 5
11/13/2018
10/10 service was amazing. I can't say enough about how helpful John was. In the end it's great to have good service but we also want it at a fair price. I felt John worked with me to give me the best price that he could. Thanks
Lisa B.
1 out of 5
11/13/2018
I was charged full price initially and had to get money returned to me for the veterans day offer. I feel like it was far too costly when I was quoted $400 plus tax and charged over $515 before having $49.95 returned to me.
Larry H.
4 out of 5
11/13/2018
Happy!
Kerry N.
1 out of 5
11/12/2018
Your service was poor on several levels. The appointment to have my car serviced and have the airbags replaced was scheduled a couple weeks in advance, and called to confirm the appointment the day before. We live on Bainbridge Island and drove over to Bremerton West Hills the morning of 11/10 at 9 am. We checked in and the mechanics started to service the car just to find out 40 minutes later that they did not have the airbag part to do the replacement. Why did your service mechanics not check the inventory before confirming the appointment? No excuses! You wasted the morning of customers who for no good reason, and just a simple check of parts inventory. We will think twice next time about buying and servicing our vehicles at West Hills.
Therahlee G.
5 out of 5
11/12/2018
Professional quick informative trusting
James G.
5 out of 5
11/12/2018
Very professional and helpful. Thank you
John C.
5 out of 5
11/12/2018
Service was great. Thank you.
Mark F.
4 out of 5
11/11/2018
Chris along everyone at the Ram team has been nothing but helpful. I hope that their pay is not associated with this survey. Being involved with labor the last decade it seems to me there could be a better way. Mark F
Jamal E.
5 out of 5
11/11/2018
Amazing and quick.... Great customer service

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