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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Lauren V.
4 out of 5
12/28/2018
Very pleased with how my recall issue was handled. The service staff were very pleasant and accommodating. I will not hesitate to contact them in the future to service my vehicle. Thank You!!!
Joseph G.
5 out of 5
12/28/2018
Richard was incredibly helpful and went above and beyond to deliver a great experience!
Mark M.
4 out of 5
12/28/2018
Thank you for taking care of us today, I appreciate knowing that I was well cared for didn't have to stress about it, or the rental car
Mary V.
5 out of 5
12/28/2018
Kristyn was thorough and easy to work with for my service appointment.
David S.
2 out of 5
12/28/2018
The service was just fine, but I sure could have enjoyed a cup of coffee like I do over at West Hills Toyota.
Linda R.
4 out of 5
12/28/2018
Very nice personel today and my oil change took less time than expected.
Shana B.
4 out of 5
12/28/2018
Krys and Ricky are the bomb!
Jennie M.
4 out of 5
12/28/2018
Garrett kept me informed often in spite of the number of service crew who called in .'sick'
Christopher J.
5 out of 5
12/27/2018
Great customer service. Very informative.
Adam V.
5 out of 5
12/25/2018
Thanks!
Leroy W.
5 out of 5
12/24/2018
Service completed in far less time than anticipated. Thank you.
Ira A.
5 out of 5
12/24/2018
Well done ????
Monica B.
1 out of 5
12/23/2018
I brought car back for some problem I had before I had the steering dampener replaced among other repairs. Krys was not there today when I picked up car but I rudely asked by a guy with dark hair if I knew I had a balance of $139 due. I replied that I did not think I should be charged since the voicemail from Krys indicated they adj the steering dampener. Rickey who was my old service adviser came over and looked things up and agreed there should be no charge. I didn’t deal with Krys today because Rickey said she was not in.
Martin F.
5 out of 5
12/23/2018
Excellent service. A loaner car would have nice.
Martha D.
4 out of 5
12/23/2018
Everyone was professional and considerate, especially since I arrived on time, but obviously distressed about backing my adorable new car into something a couple days ago, that will now require a repair shop. Staff took a look, and helped me sort out what next steps I can take to restore it to ‘new’. It was a busy day for your crew but they diligently followed up with updates, so I could continue my other full commitments today. Thank you, West Hills team!
Joshua S.
4 out of 5
12/23/2018
James does an excellent job explaining services and finding out information. I really appreciate the extra he did to help me out today. My only complaint would be the time it took on my vehicle, but I fully understood how busy it can get around the holidays.
Steve W.
5 out of 5
12/23/2018
Everything went quick and smooth.
Debra G.
1 out of 5
12/23/2018
3.5 hours for an oil change. Dropped of 2 cars at 11. At 12:30 I asked for an updated. David said they were both being worked on; however, that was not the truth. I have progressive snap shot I a could see my cars were not started until 12:45. 1 hour and 45 AFTER my scheduled appt. David failed to communicate with me with truthful information. I’ve had it with this service department.
Cindy M.
4 out of 5
12/22/2018
Charge too much for parts
Carrie B.
4 out of 5
12/22/2018
Garret coordinated getting a lot of work done on my durango. Even with the storms and power outages, I got my car back sooner than expected and working great.

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