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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Elizabeth C.
5 out of 5
1/20/2019
Our service advisor did a great job getting our car done by the time we told him we needed it by today. Thank you for your excellent customer service! This was our first time here at this dealership/service dept. and we will be back.
James G.
1 out of 5
1/20/2019
Poor communication with team. The first few days the vehicle was in service, I would get a daily phone call stating that it would be ready the next day. This is all while I was paying for a rental. After a four day period with no communication and unanswered calls, I went back to the service center to get my unfixed vehicle and pay my $300 rental bill. The holidays pass by with no phone calls. I eventually call back, because I still needed my car fixed. They set me up with the next available open appointment, about three weeks later, where is was finally fixed.
Jenna B.
4 out of 5
1/20/2019
I wish I could straight-across-trade my Dart for that midnight blue super charged Jeep outside!! Other than that - great service!! ;)
Cassandra T.
5 out of 5
1/20/2019
Garrett Labelle provided excellent customer service and He also communicated with us digitally, in a way that was above and beyond what we have seen in our past visits to Westhills to have our car serviced! Thank you Garrett! We appreciate you and the professionalism. Roke and Cassandra T
Kristin D.
1 out of 5
1/20/2019
I had my windshield wipers changed and I left the dealership and started using them and noticed the passenger wipers were super long and dragging on the side. Went back and the tech put them on backwards.
Rene M.
5 out of 5
1/19/2019
Jim was polite and kept.me.informed about my car. He was nice to work with
Carlos A.
5 out of 5
1/19/2019
Great job. Job completed in a timely manner. Great performance.
Chavisa J.
1 out of 5
1/19/2019
It's alright.just can't advice clear enough and I have to find my answer from someone. My car battery low but they not tell me how long can still drive . just said need to be replaced but don't said when now I can't drive this car until I replaced battery or what.
Christina L.
4 out of 5
1/19/2019
David was a very pleasant personality. He updated me when he realized it would be a little longer. I do appreciate that so much!
Diane N.
1 out of 5
1/18/2019
I opened the passenger side door and the door and everything around it was wet. Someone left the door or window open. Other than that everything is fine so far.
Bill S.
5 out of 5
1/18/2019
My service advisor was tops!
Elizabeth C.
5 out of 5
1/18/2019
Very helpful with my questions.
Cecile N.
5 out of 5
1/17/2019
Job well done for Ricky
Scott A.
5 out of 5
1/17/2019
Perfect experience.
Kevin A.
5 out of 5
1/17/2019
Did 4 recalls in three hours, awesome job guys.
Richard A.
4 out of 5
1/16/2019
They went the extra mile for me and my truck
Bonita G.
5 out of 5
1/16/2019
Great service. Friendly helpful people.
Christine S.
5 out of 5
1/16/2019
Great follow through
Elizabeth S.
2 out of 5
1/16/2019
Kristyn did an awesome job. Problem was lack of communication from mechanics that they were behind and an hour oil change took over two.
Darren T.
1 out of 5
1/16/2019
Plastic parts that came off on headrest still not fixed.

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