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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Jacob F.
4 out of 5
1/30/2019
Easy process work completed in a short amount of time truck ready and parked up front when I picked it up thank you.
Tristan B.
5 out of 5
1/30/2019
He was very friendly and helpful. Our car was looked at very quickly!
Riley M.
5 out of 5
1/30/2019
James cannon did an excellent job at getting my truck fixed up.
David V.
5 out of 5
1/29/2019
Amazing!
Henry N.
2 out of 5
1/29/2019
What is the difference between oil #68218066AA 5W/40 and #68218940AC 15/40 oil? Witch one is Full synthetic oil? Both invoices shows synthetic oil. #5679286 12 quart's was put in engine, and on invoice #5691415 there was only 11 quart's put in engine. Is my oil level quart low? I requested the 2 tects names show up on invoice, was not on invoice.
Sam M.
5 out of 5
1/29/2019
Always great service
Steven C.
4 out of 5
1/28/2019
I arrived just prior to opening, when service opened they took good care of me, & recieved my vehicle. Currently I am waiting, hoping that the mechanics will get the vehicle out quickly.
Michelle H.
5 out of 5
1/27/2019
Zach was very professional and efficient letting me know what was recommended for this visit.
Tracy A.
1 out of 5
1/27/2019
Took 3 weeks for an appt. while making appt told them one of the problems was possibly a warranty issue as I’ve had the issue three previous times and they would need to check with warranty to verify as they did the last part replacement. Had three issues total. One was a mistake on my part. The main issue they said warranty place isn’t open on weekends. Then why was it scheduled for a weekend? So they say call back Tuesday and he can check in to it for me. This was after a three hour wait while they checked it out. Also said might have to take it back to a different shop where I had two of the three related issues fixed before. Never did address or fix my 3rd issue. Only upside is they didn’t charge me for my three hour wait or diagnostic. Still have the issues
Paul M.
5 out of 5
1/27/2019
Kristyn was fantastic to work with. She took great care of me. She deserves a promotion and a raise. A+++++
Brian B.
1 out of 5
1/27/2019
I arrived at 915 for a 930 oil change and didn't leave until 1130...1 hour after the quoted done time and barely even an apology....last time I spend $54,000 at this dealership...I won't be back.
Tamara R.
3 out of 5
1/26/2019
I appreciated getting in last minute so I could get car serviced before heading over the pass.
Billy O.
1 out of 5
1/26/2019
Car isn’t fixed. Picked it up started it up and the mileage is blinking non stop! Tried turning it on and off and nothing works... just keeps blinking. Something more is clearly wrong now.
Melinda E.
5 out of 5
1/26/2019
Krys always takes care of me as my Journey. She is freaking AMAZING!!!
Leslie Y.
4 out of 5
1/26/2019
No additional comment
Beverly M.
2 out of 5
1/26/2019
No contact necessary. The extended warranty that you buy when the car is purchased is worthless. Its nothing to do with the customer service .
Helen M.
5 out of 5
1/25/2019
RICKY TOOK THE TIME TO LISTEN TO SOME BAD EXPERIENCES WITH YOUR COMPANY. I APPRECIATED RICKYS PROFESSIONALISM AND UNDERSTANDING WITH MY CIRCUMSTANCES. I WELCOMED HIM TO SHARE WITH THE GEOUP IF HE CHOOSES. THANKS RICK FOR YOUR LISTENING EAR!!
Christie S.
4 out of 5
1/25/2019
He saw that I was waiting for the Express staff, but jumped in to get me taken care of.
Cheri W.
5 out of 5
1/25/2019
Best service experience I have ever had. Krys was totally dedicated to helping me get my issue resolved. Amazing!
Timothy M.
4 out of 5
1/25/2019
Happy to complete survey.

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