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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Steve J.
4 out of 5
2/22/2019
See you in March for my 4th and 5th recall. Sheesh
Eric B.
5 out of 5
2/22/2019
Everything went well. Zachary was very pleasant and helpful.
Joel G.
5 out of 5
2/22/2019
James hooked me up. Great guy to work with, very nice and kept the communication open.
Timothy D.
4 out of 5
2/21/2019
I Am sure that any future work on my truck will be done at WestHills Dodge.
Kristen T.
1 out of 5
2/21/2019
Paperwork was not done, car was in back by garage in the dark, plastic on seat, had to physically show him that lift gate was not safe when hitting my head it did not stop.
Kristen T.
2 out of 5
2/21/2019
Tristan P. Was Great!!
Brandy G.
5 out of 5
2/21/2019
I was very happy with my service at West Hills Chrysler Jeep Dodge Ram. Kristyn was very professional and made us feel welcomed and appreciated. I will most definitely be returning for any future work I may need done on my vehicle. Thank you Kristyn! And Thank you West Hills.
Carla P.
5 out of 5
2/21/2019
Good job
Sheri A.
5 out of 5
2/21/2019
James was great , very satisfied with his help
Douglas T.
4 out of 5
2/21/2019
Excellent customer service. He checked on availability of recall parts and guaranteed the completion of work on time ensuring our trip to California is not a bust.
Christie S.
5 out of 5
2/21/2019
He was great
Ryan R.
1 out of 5
2/21/2019
well my truck sat there all day for a oil change and tpms sensor check. allegedly the rear sensors were ordered wrong but the fronts weren't even touched. I understand being short staffed but don't blow smoke up my behind about getting them swapped out. I question whether or not my oil was changed or a new sticker was just put on my windshield
Joseph B.
5 out of 5
2/21/2019
Very happy
Crystal S.
5 out of 5
2/21/2019
James did an outstanding job in ensuring my vehicle was serviced in a timely manner and went above and beyond to provide outstanding customer service! I will come back again because of his service, attitude and willingness to help. Thanks again!
Jen F.
4 out of 5
2/21/2019
I really enjoy the texting. Makes it easy especially since it’s not always easy to answer the phone while I’m at work (high school teacher).
Allison J.
1 out of 5
2/21/2019
Was called by the dealership to make an appointment to have the seat belt replaced, they said part was in. Last Saturday I drove over an hour, was there for over 4 hours, upon leaving I realized they didn't fix the seat belt. Turned around. Waited another hour, and told I need to come back. So an entire day wasted, half a tank of gas and $6 for the bridge. Seat belt still broken. Confused and wondering why it's Wednesday and I still haven't heard a thing, except for this review request.
Susan A.
5 out of 5
2/21/2019
Great service!! Very quick and efficient! Paul always does an excellent job taking care of my service needs.
Stacy K.
5 out of 5
2/21/2019
Friendly , courteous , would go back to him
Michael S.
5 out of 5
2/21/2019
What a wonderful team!
Kevin S.
5 out of 5
2/20/2019
Paul did a great job. I always feel confident when my vehicle is serviced at West Hills.

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