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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Jon C.
5 out of 5
2/27/2019
Krys was very easy to work with. It was a pleasure to get my first service taken care of by a great group of professionals. Thanks
Karen B.
5 out of 5
2/26/2019
1st time in a long time dealing with West Hills I felt like a valued customer thank you James you get a 10 rating from me
Brian S.
1 out of 5
2/26/2019
Couldn’t complete all recalls even though I had called at the time I made my appointment and was assured all parts would be available.
Lonnie B.
5 out of 5
2/26/2019
Very timely repair
Ronald S.
5 out of 5
2/26/2019
She did great at getting parts,getting job done and keeping me informed.
Mark C.
5 out of 5
2/26/2019
Very personable young man. Efficient and responsive. Great service!
Richard M.
5 out of 5
2/26/2019
Awesome service as always!
Thomas B.
5 out of 5
2/25/2019
Excellent service!
Robert S.
5 out of 5
2/24/2019
He answered all my questions.
Damara A.
5 out of 5
2/24/2019
James was very good.
Jennifer P.
3 out of 5
2/24/2019
Kristyn was very helpful with my requested services today. There was one issue that couldnt be fixed as it did not show up as an active code or status. It is still a huge concern for me. The automatic stop/start function will sometimes malfunction and the car has to be put in park and restarted. Very dangerous while approaching roundabouts or having traffic come up behind you.
Derek C.
1 out of 5
2/24/2019
They said they checked tire pressure to 60 psi in front in reality they adjusted front pressure to 63 and the other was 80! They failed to check and provide service correctly! Makes me wonder what else they didn't check or lied about checking! Or are just gaffing off!
Keith W.
5 out of 5
2/24/2019
mr, Long was very helpful with my car. thank you Keith W
Richard B.
4 out of 5
2/23/2019
Everything was great service coffee was fresh and treats . One thing I would complain about why customers cannot change channels on Tv , if that could happen, exceptional . I was in the waiting room with 4 other people and we are hated to sit and watch the view. None of us liked the hem
Rick .
5 out of 5
2/23/2019
Keep up the excellent service.
Howard H.
5 out of 5
2/23/2019
Friendly and thorough!
Daniel L.
5 out of 5
2/23/2019
Outstanding service as always. Thank you!
Terry H.
5 out of 5
2/23/2019
Completely satisfied!
Brad H.
4 out of 5
2/22/2019
James did an outstanding job. He was a pleasure to do business with and I think scored the best customer service rating by me since I’ve brought my jeep to the dealership over the past 3 years. Mike the service manager was also great and accessible. Thanks for your hard work gentlemen.
Danny L.
4 out of 5
2/22/2019
The price of the repair I feel was on the high side.

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