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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
James W.
5 out of 5
4/6/2019
Garrett kept me updated thru out the whole process, very happy with the service
Dewon D.
3 out of 5
4/6/2019
The wait was long, bad customer services, need better service
Steve F.
4 out of 5
4/6/2019
I brought the truck in for a recall issue. David estimated the job would take about three and a half hours. The job was done in an hour and a half. You have an excellent team working there.
Deana W.
4 out of 5
4/6/2019
Fabulous on all fronts
Jana G.
2 out of 5
4/5/2019
Hardly explained to me what was checked. I was charged $164 for a service that I cannot describe what was completed for obviously a lemon car. Thanks dodge. I won't ever be buying a dodge again.
Donna T.
2 out of 5
4/5/2019
Service writing and initial greeting could be improved. Whom ever thought that a greeting of "next!" was acceptable ?
Laurie Z.
1 out of 5
4/5/2019
I thought a oil change should not take 2 and a half hours. Need a little more communication.
John R.
5 out of 5
4/5/2019
Service was excellent, everything was done in a timely manne, car was returned very clean. Thank you.
Sherry R.
5 out of 5
4/5/2019
Very hellpful and courteous.
Michelle W.
1 out of 5
4/5/2019
We have never had service on the vehicle except at your facility but the service person continues to insist we had. Also, we should not have to drive from Port Angeles to your business to stop an oil leak that was the result of an oil change at your business. I don’t even know where to begin about how disappointing the experience was. I suppose it could be summed up in the words of our “service advisor” when she said something akin to “the survey is a report card on me so if you don’t have anything nice to say don’t do the survey”. Nice. Professional. Instilling of confidence.
Allen M.
2 out of 5
4/5/2019
Rip-off
Pierre R.
5 out of 5
4/4/2019
I'd like to thank Mr. Duncan and the staff for what they have done. Good Job!!!
Angela S.
4 out of 5
4/4/2019
I always enjoy bringing my Jeep Wrangler in for service due to personal and friendly interactions with all members of the service team. Paul always explains what is needed for necessary maintenance and listens to any concerns I may have. I always feel valued and respected as a customer at the dealership!
Wyatt S.
2 out of 5
4/4/2019
Was just told a few lies and probably the worst customer service I’ve ever had. Also was never actually called back when someone said they would or never even reach out to me of there own will
Norm T.
3 out of 5
4/4/2019
Have the lot person or mechanic return the drivers seat to apportion somewhat farther back from the steering wheel please.
Susanne B.
5 out of 5
4/3/2019
Kris always does a fantastic job and takes very good care of me and my Jeep!!!
Christopher .
1 out of 5
4/3/2019
Initially the appointment I made for today on 02April2019 was for the current recalls on my vehicle. I made this appointment in February and here it is April and I the only part that had to be ordered wasn't placed until today. It was over a month in advance but now I have to come back later this week just to receive parts
Michael N.
1 out of 5
4/3/2019
I can’t even believe that you are even asking me this question. If I had some place else I could take my vehicle for service I would. Your people scammed my wife out of money and I can’t believe you are even asking me this question. If I had somebody I could complain to I would. I did this to myself by buying you **** up product. If I could take it back and get ride of it I would. I will be posting on on social media to try and let other people know how messed up your business practices are.
Keith R.
5 out of 5
4/3/2019
Thanks for your prompt and efficient service. You more than exceeded my expectations!
Dave M.
4 out of 5
4/2/2019
I was surprised how quickly they got the job completed. They said by the end of the day and I picked up my vehicle by noon!

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