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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
John K.
4 out of 5
4/25/2019
Garrett was extremely helpful during this recall process! He really took care of me; coordinated the rental car, kept me informed as to the progress of my truck, great sense of humor too. If you look at the history of my truck and what I’ve had to go through, if I were to say I was a unhappy customer would be an understatement! However, with the service I received from Garett, my faith an feelings towards West Hills have taken a complete 180. Thank you!
Jim J.
1 out of 5
4/25/2019
I asked for tire rotation, they charged $20, but didn’t do it. Got money back.
Mike F.
2 out of 5
4/25/2019
Call me
Matthew O.
4 out of 5
4/25/2019
She is awesome!
Daniel S.
5 out of 5
4/24/2019
Very god service, work done on time. Thank you!
James E.
2 out of 5
4/24/2019
Service department appears to overwhelmed. Our Jeep was there "11 weeks". But I had to the effort into making daily calls, research to learn about support from Jeep Wave/Care. You can see and feel the tension as you stand at the service department area. I only received calls from West Hills Jeep if or when I called them first. Pretty frustrating experience to see that my local Jeep service center may not be reliable.
Stormy P.
1 out of 5
4/24/2019
My truck was in the shop for almost 10 days for a days worth of work. I was only called once. After a couple days to be updated. I had to call 3 other times after that to get updates, if i wouldnt have called i dont think i would have known what was going on.
Jon J.
5 out of 5
4/24/2019
Zack was a great help to me today answering my questions and helping me out. What a great employee Jon J
Janice F.
5 out of 5
4/24/2019
She is very knowledgeable & helpful. Very personable. Enjoy working with her!
Deanna C.
5 out of 5
4/24/2019
The customer service was awesome! Thank you David!
Pat C.
4 out of 5
4/24/2019
You guys are the best dealership I have ever delt with thankyou
Jeffery D.
1 out of 5
4/23/2019
They said they topped all the fluids like coolants but it was never done .
Doneal P.
5 out of 5
4/23/2019
David was efficient and very courteous and helpful with explanations about U Direct I am grateful for the extra attention to my inquiries
Sam M.
5 out of 5
4/23/2019
That you for your quick and efficient service and great customer care. Thank you ???? !!
Jeffrey V.
3 out of 5
4/23/2019
They did not replace my rear wiper because didn't have in stock! Seems would stock! Didn't give any idea when would have one! The whole reason for the service we're going on trip & all wipers were getting bad! Git new front ones but not the back & asked they be done when making appliances!
Jasmin A.
5 out of 5
4/23/2019
Jeep is the only place I trust with my vehicle they treat us with respect and are extremely honest. They helped us out when insurance tried to send us away. I fully recommend them to anyone!
Gretchen K.
5 out of 5
4/22/2019
I always have a good experience with you. The young man who took care of me was awesome!
Hank W.
5 out of 5
4/21/2019
Great
Patricia .
5 out of 5
4/21/2019
Patrick did a great job, was very professional, respectful, and provided fast service.
Rolando D.
5 out of 5
4/21/2019
Mr Patrick Duncan is very professional and knowledgeable with job ... thank you for the job on my 2011 Jeep Wrangler and your advice for my next service On this vehicle...you are an awesome advisor!!!

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