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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Robert L.
5 out of 5
5/11/2019
Very professional and courteous!
Jody G.
4 out of 5
5/11/2019
Kristyn went above and beyond to solve my problem she was empathetic and worked with her team to help me get my vehicles fixed on a tight timeline. Thank you to the whole team for working with me.
Steven L.
5 out of 5
5/11/2019
Patrick embodies customer service as a whole from start to finish. I was informed with every step along the way and felt comfortable with every detail
Ramon P.
5 out of 5
5/10/2019
Great job & customer service
Diane G.
5 out of 5
5/10/2019
Thank You
Allan G.
5 out of 5
5/10/2019
Thank you for your consistent and outstanding customer service!!!
John L.
4 out of 5
5/10/2019
The service manager got my truck Through the service work which was fuel filters oil change air filter transmission service was a surprise super speedI I really appreciate getting my truck done so fast I drive for a living so getting it done quickly but I can get back on the road quickly thank you so much
Jennifer H.
2 out of 5
5/10/2019
Slow
William S.
5 out of 5
5/10/2019
As always a great job!!
Donna T.
4 out of 5
5/9/2019
I was amazed at the customer service by This gentleman at West Hills. It was 100 % compared to other dealership maintenance in the area. Thank you so much!
Steve J.
4 out of 5
5/9/2019
Thanks. 5 recalls however are getting to be annoying
Monica B.
5 out of 5
5/9/2019
Thank you again for the great service! Much appreciated!
Alexander H.
5 out of 5
5/9/2019
Outstanding service ! Thank you.
William W.
5 out of 5
5/9/2019
Service was quick and excellent as always, that is why I only use your service.
Nancy G.
5 out of 5
5/9/2019
Great service as usual. Thanks
Marlin S.
4 out of 5
5/9/2019
David was very helpful...he was all by himself on a Sunday and was very honest about how long things might take...people were rude to him and he apologized and was honest about how long things might take...Wednesday my wife picked up my truck and their were 3 other people....1 was not doing anything....David was the only one to acknowledge my wife and take care of her. Kudos David
Mark L.
1 out of 5
5/9/2019
The cost of replacing the fuel filters after only 14.000 miles was extremely high. Also that the hood had not been closed and could have popped up while driving down the freeway. This is the second time that something wasn’t done correctly. The first was after the oil change resulted in an oil leak and follow on service to correct.
Trevor W.
2 out of 5
5/9/2019
The service was fine, but the customer experience could be improved with sufficient parking. Other cars had to be moved both dropping off and picking up my vehicle.
Maria H.
4 out of 5
5/9/2019
I have been getting my service with you guys and has always been satisfied. Yesterday, the service was quick. My only concern is that today, I noticed a grease stain on my visor, handle, and the ceiling of my vehicle. I will be calling the dealership to let them know.
Van H.
5 out of 5
5/8/2019
Great service and communication

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