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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Ethan L.
5 out of 5
5/17/2019
Staff was polite and helpful with everything that I needed
Marites S.
5 out of 5
5/16/2019
Thanks for the service kristyn. Giles super awesome
Sumner B.
5 out of 5
5/16/2019
Great service expertise and help. Thanks!
Steven S.
5 out of 5
5/16/2019
David was kind, patient and took the time to explain all my options. David has provided services for me in the past and has always been professional and helpful.
Wayne C.
5 out of 5
5/16/2019
Courteous, knowledgeable, and valued the customer's time.
Estephanie G.
5 out of 5
5/16/2019
The service was great and super fast! Thank you!
Robert P.
5 out of 5
5/16/2019
Thank you
Isaac H.
5 out of 5
5/16/2019
Kristyn was very friendly, informative and helpful. I felt like she had our best interest at heart.
Jim O.
1 out of 5
5/15/2019
I didn't receive any receipt or warranty info on the new tires I purchased. I paid for the tires previous to getting them mounted and balanced. Maybe that was the reason for the oversight.
Linda R.
4 out of 5
5/15/2019
Kristyn was so helpful and very polite. Text message were the best to keep in contact. I’m the happiest I have ever been with West Hills.
Benjamin B.
5 out of 5
5/15/2019
Thank you!!
Tai Y.
1 out of 5
5/15/2019
A quoted 2.5 hour repair took 5 days. Although I appreciate the thoroughness in the repair, the communication was severely lacking. For every update, I had to call and find out what was happening. The first day (friday), I dropped the vehicle off at 730 and was told it would be done by end of day. At 530pm, I called because I had not heard anything and was informed equipment broke down and the repair would not be completed. That's fine but it would have been nice if someone called to let me know. Saturday I had to call 2 times to find out what was happening and again Monday at 2pm before I was finally told the vehicle would be ready Tuesday. Tuesday, once the vehicle was ready, was the first time anyone voluntarily called me to give an update. Following that my bill was $34 higher than it should have been and I had to question this in order to pay the correct amount I was quoted. I've had good service here in the past but this time was far from great. Communication is key and it severely lacked.
Catherine D.
5 out of 5
5/14/2019
Very help
Jeremy J.
5 out of 5
5/14/2019
Zac was very helpful and answered all of my questions
Michelle H.
5 out of 5
5/14/2019
Always a pleasure to get my car serviced here.
Eugene T.
5 out of 5
5/13/2019
Thank you for your courteous service.
Laurie N.
5 out of 5
5/12/2019
Excellent services
Jacob F.
5 out of 5
5/12/2019
The man in service that took care of me for my oil change what is the definition of a man he is all that is man thank you sir it was a great experience.
Vince L.
5 out of 5
5/12/2019
I was very happy with Kristyn. I look forward to working with her in the future
Frank J.
5 out of 5
5/11/2019
As always Kristyn and crew Are very polite and knowledgeable , there also eager to help with all situations very much appreciate it thank you.

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